Hi Izabel Maritz, I want to help you with your question, just answer each of the following to the best of your knowledge and follow the solutions. 1 Smartphone or not. 2 Removable media inserted? (Micro SD card) 3 Does the Removable media device show unused space? First and most importantly if you know a Micro SD card is installed with sufficient space to save your downloads then your phone settings are set to save downloads to 'local storage' and has filled to it's max. Often you can fix this easiest by removing the card for a few seconds and re-inserting it whilst the phone not 'locked'. Most phones will prompt you asking if saves should now be made to the SD card or to leave it at 'local storage' If you answer yes to each of the above numbered questions, it is likely the browser you are using is set to download to the incorrect destination. Try Solution A below. If answers no to questions 2 or 3 of the above question skip to Solution B. (Solution A) To check this open your browser and look for the settings menu. From here it will depend on the browser you are using, but you want to look for an option related to the following. 'download location' 'file destination' 'save to external media' If you have no success or need help finding the setting for your browser please provide me with browser name. If it is the cell phone provider browser that comes default on the phone then I will need the make and model of the phone. (Solution B) If no Micro SD card is installed to your phone I would recommend buying one they are inexpensive and provide a large amount of space for things on your phone. The average phone whether it is smartphone or not does not have much 'local storage' Other solutions for B, 1 Freeing space in your local storage. This means deleting things saved to the phone itself. Music, Pictures, Ringtones, Video's, Applications could be filling the phones local storage. 2 Freeing space on your 'external media' device. This means deleting things from your 'Micro SD card' (Note. If you plug a phone smart or not into a PC or laptop usb port you may move things rather than delete them. I can assist further with that as well.