Question about Epson 2580 Perfection Photo Scanner
When I try to start my EPSON Perfection 2580, I get the comment: Cannot properly communicate with the scanner. I've checked all cables, tried different USB cables, uninstalled, re-installed software, updated drivers etc.
One thing that's happened is that in the middle of the installation, I get a comment: Can't find Appinst.ini
The first thing to try: a new USB cable and a different port. (If you are using a hub, try directly connecting to the computer). What does the device manager say about the scanner? (In Windows, access from the Control Panel > Hardware. Exact directions depend on the OS version.)
Check the transport lock on the bottom of the scanner - do not put the scanner on its side when you check the lock.
Make sure the scanner was on and had already warmed up (stopped blinking) before you tried to start the scanner software (either by the buttons or from the scanner). You may want to reboot the computer (in case the computer thinks one program has locked access to the scanner).
I hope this helps.
(scanners require two-way communication with the computer and a bad cable will stop the scan even when the computer sees the scanner and the software installed without a problem.)
Posted on Apr 26, 2010
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