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Message says my subscription has expired? I purchased Internet Security from Nortons on 12/7/07 why has it expired? It appars I am no longer protected and do not understand why this is.

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  • 2cjoyce Sep 28, 2008

    how can my one year prescription has expired when I purchased it on 12/7/07. It will not expire until 12/7/08.. Your answer therefore, was inapprorpriate and not useful, because your solution said my one year subscription has expired and gives me information with that false assumption. Please resubmit a useful relevant to the problem answer. Thank you Joyce

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Hi 2cjoyce,

What is your version of Norton Internet Security ?
You bought a Norton product which gives you 1 year free subscription, a subscription gives you protection and updates from Norton center.
Now that the 1 year you got has passed, you need to renew your subscription to Norton in order to regain protection. You will have to pay some little fees to renew your subscription.

When Norton notices that you need to renew your subscription, a window will open asking to you if you want to renew the subscription.

Posted on Sep 27, 2008

  • William VITULLO Sep 29, 2008

    Hi 2cjoyce,

    Yes, our answers were wrong but you cannot rate it as "inappropriate", a "thanks for trying" is a more correct rate. People here try to help you, don't respond at them like that.



    Verify that you have not changed the date of your computer because Norton rely on that.

    You might ask Norton support for help.

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Most of the Norton antivirus comes with one year subscription. date u mentioned here seems like more then 1 year old. That's why it says expired
If you dont want to spend any more money on antivirus then uninstall this one and download AVG from this site. this is really good antivirus for free and good for ever.
here is the link
http://free.avg.com/ww.download-avg-anti-virus-free-edition
Please rate my answer
Thanks

Posted on Sep 27, 2008

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Posted on Jan 02, 2017

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Was I helpful enough?

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