Sound begins on Intro, then stops when movie begins
Have had this DVD player for some time, but it is seldom used. Charged it up and took it on a trip recently, only to find that the sound quit when the movie started. The sound comes on just fine upon startup throughout introduction, but when the movie actually starts, there is no sound. The disk plays perfectly well on non-portable units. Can you give me a solution?
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I'm sorry that the DVD player is not playing discs are expected. Based on the information you have provided, it appears that the Lens head of the DVD player is dirty. I suggest that you use a lens cleaning disc to clean the lens head and it should resolve the issue.
Thanks for understanding. Please let me know if the issue persists.
I have this model dvd player and it has worked very well for over a year. Lately it has not had a picture but has had sound when fully charged. When the green light is on, it is charging. When the light goes off, it is fully charged (or should be). I plugged the wall charger directly into the dvd player and it works fine with pic and sound. I think maybe the rechargable battery is on it last legs. I am looking for a longer cig lighter charger cord to reach the headrest so kids can watch from backseat. I will be able to keep it plugged in to charger at all times. Hope this helps!