Question about Hamilton Beach 22502 Digital 2-Slice Toaster

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Digital Display no longer showing, lever won't stay down

My Hamilton Beach 22502 Digital 2 slice toaster was purchased about 3 months ago and worked perfectly up until two days ago. I noticed that the digital display was no longer lighting up. I made sure the toaster was plugged in, no display showing the toasting level. I then tried actually putting bread in and pushing the lever down. The lever won't stay down. When I hold the lever down, it toasts fine. This leads me to believe that the digital display not appearing has something to do with the lever not staying down since the heating element portion of the toaster still works.

What could cause the display to go out? Is there anything I can do to fix this on my own?

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  • 11 more comments 
  • jennx9999 Sep 30, 2008

    Thank you both for your help. I found the original box the toaster came in and it came with a 1 year limited warranty. I will be shipping it back to Hamilton Beach to get a replacement.

  • Anonymous Dec 02, 2008

    Lever will not stay down, and the LCD on the front is no longer showing! Worked fine until this morning..Only bought it two months ago

  • Anonymous Jan 22, 2009

    We had the same problem 4 times. No lights and the lever doesn't stay down. The 1st one went bad after several months and we sent it back and they sent us another one that lasted a few months and then the same issue. The 3rd one they sent lasted 6 days and then the 4th one lasted 6 days. They are now investagating the problem but we no longer want this unit.

  • annas13 Jan 25, 2009

    I have the same problem. This is my second 22502 toaster and after using it for 2 months, the LED is out. I am so frustrated, especially that I did not keep the box so not a big chance of replacing it with the new one. Will never buy Hamilton Beach product again!!

  • gcap1 Feb 07, 2009

    I have the four slice toaster with two LED displays - one morning the display on the right is off but the one on the left is on - the two slice toaster on the left works fine and the one on the right does not work at all - electronics are dead. I bought this toaster just this past Fall - about five months ago at KOHLS. I actually had all the receipts and manuals for everything I ever bought up until a few weeks ago when my wife became frustrated with my pack rat ways and forced me to throw all the paperwork out except major appliances (TV, Washer, etc) As she said our old toaster lasted twenty years - what can happen to a toaster?

  • Anonymous Feb 22, 2009

    Yet another toaster that doesn't light up and won't stay down! Ours is a 24502 four slice model, and it is the right side that doesn't work. Something in the manufacturing process? Interesting that another person with this very toaster has the same problem on the right side! Got it for Christmas--was purchased at Kohl's. We moved at Christmas, so the chances of finding that receipt are slim...guess we should have looked up problems with the model before we bought--live and learn. Definitely won't buy this model again (or any other Hamilton Beach, for that matter).

  • Anonymous Mar 12, 2009

    I have the exact same problem with my 22502. I don't have the original receipt, but I am going to try to get a duplicate receipt from Target since I used my credit card. Will let you know how that works out.

  • fibbermcgee Mar 16, 2009

    I'm all set to replace the diode... but I can't get the case open. Got the 4 screws out, now what?

    I'm sure I'll be fine when it's just me vs. the electronics.

  • fibbermcgee Mar 16, 2009

    OK, used a screwdriver to pry the case off, no problem. How did you get the board out to work on it?



  • perrywrogers Mar 25, 2009

    I got the first one for Christmas. It made it through January, but had to be returned to the store at the start of February. It is now mid-March, and the second one is now doing the exact same thing.

  • bloosqr Apr 18, 2009

    Blah I have this exact same problem with a target hamilton beach toaster :(

  • jfb275 May 17, 2009

    We have the same problem - obviously these toasters (the electronics in them) should be recalled. Can't locate receipt and no box - will try a return anyway.

  • Anonymous Mar 20, 2014

    The handle will not stay down when I push it. If I hold the handle down the taster comes on and begins to toast

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Jsullivan22 is right about the diode. I have this problem with my 24502, which is a dual version of this. There are 2 circuit boards in your unit one with the LED display on it and another one. The diode needing replacing is on the other board. it is in the center of the board, right next to a large (1/2W or 1W) 2K ohm resistor. The diode is probably part number 3ez24d5. Test it with the diode test on your DMM, if it is bad you will get 0V both directions (I think). Also if you measure it with the Ohm function it will probably measure less than an Ohm (check the zero on your DMM as many are not accurate down this low) You can probably replace it with a <a id="ctl00_ContentMain_CartGrid_grid_ctl02_ctl00_lnkManufacturerPartNumber" rel='nofollow' href="http://mouser.com/Search/ProductDetail.aspx?R=1N5934BGvirtualkey58410000virtualkey863-1N5934BG" style="font-weight: bold;">1N5934BG</a> or a <a id="ctl00_ContentMain_CartGrid_grid_ctl03_ctl00_lnkManufacturerPartNumber" rel='nofollow' href="http://mouser.com/Search/ProductDetail.aspx?R=1N5359BGvirtualkey58410000virtualkey863-1N5359BG" style="font-weight: bold;">1N5359BG</a> Mouser stocks both of these&nbsp; (currently). I haven\'t gotten my parts so I can\'t guarantee these will work, but I\'m pretty sure. I will try the latter first as I\'m hoping it\'s higher power rating will keep it from burning out again, although I will be buying several spares. <br><br>This is clearly a design issue with these toasters and one that could be easily corrected. Both circuit boards in my toaster are very toasty in the area of these diodes, although I\'m sure the fact that these boards are mounted very close to the heating elements doesn\'t help their longevity.<br><br>Hope this helps everyone.

Posted on Jan 31, 2009

  • schallman Jan 31, 2009

    Sorry about the html in here this website was being a little stupid, for those of you who can't figure it out here are the links:







    1N5934BG1N5359BG

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YOU HAVE A DEFECTIVE DIODE THAT LITES THE LCD. A .99 CENT PART. SELLER SHOULD REPLACE THE TOASTER WITH OUT QUESTION.

Posted on Sep 30, 2008

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I bought a Hamilton Beach 24502 toaster that I exchanged twice and the toaster that I have now has failed on both sides. I have disassembled the unit and found the same conditions as described by Schallman. My question is did you receive the diodes, replace them and did that fix the toaster?

Posted on Mar 07, 2010

  • ray99504 Mar 22, 2010

    I wish to give my thanks to Schallman for the information he gave for repairing the Hamilton Beach model 24502 toasters. The information he gave was right on. I purchased two (5 watt) 1N5359 Zener diodes and replaced the diodes as described by Schallman, the only thing I added to the repair process was to leave the leads long and mount the diodes away from the circuit board, so they could disperse any heat away from the board. The toaster has been working for some time now and I hope this is a long term fix. I invite Schallman to stop by for some toast.
    Ray99

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I am having the exact same problem with the Hamilton Beach 22502 toaster. One morning I woke up and the LED was out - and the toaster wouldn't toast. The frusturating thing is that this the SECOND model 22502 that I have had this problem with,

With the first, I had the toaster for about 6 months, but unfortunately threw away the box and manuals (come on, who saves a warranty for a toaster). So, out $50. This was the second priciest toaster at Target (so I guess you DON'T get what you pay for).

Bought a second, identical Hamilton Beach 22502 model last week at Target. This time I kept the manual and recept. Sure enough, this morning, the toaster died - showing the same issues at noted above.

This toaster's going back to Target this afternoon. I will tell you - I will NEVER purchase another Hamilton Beach product again. Two toasters - bought six months apart at Target stores in entirely different parts of the city (so it's not like a bad manufacturing run) - both dying after extremely minor usage.

Very, very poor quality! Stay away from Hamilon Beach toasters!

Posted on Oct 28, 2008

  • iwcba Dec 10, 2010

    schallmans solution for a hamilton beach model 24502 was exact.
    i found the diodes at newark electronics for 67 cents each
    zener diode 1n5359bg.
    changed out the center diode and the lights came back on from the dead.
    the toaster is working fine

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I don't know how good consumer protection law is in your part of the world, or what sort of warranty you've got - but if that happened to a toaster I'd only bought three months ago here in the UK, I would expect a no-questions-asked refund.

The lever not staying down and lack of display are likely to be symptoms of the electronics which control both having gone pop.

It is possible that if you open the toaster up, you might be lucky enough to find something like a blown internal fuse - but I suspect the chances of success are not high.

It is a near certainty that if you open the toaster up and subsequently try to take it back for a refund, the vendor will decline to play on the grounds that you've been tampering with the unit.

A.

Posted on Sep 27, 2008

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