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I had a new sears heating unit installed by sears contractors yesterday. Before I purchased the boiler, I was told by sears salesman that I had a maintenance plan that included 24/7 repairs. 6 hours after it was installed, the unit started linking and is still inlinking. Upon calling sears repair, I was told that repair dept. is only opened monday thru friday, 8am to 5 pm. and would have to wait until monday. I was told by a sears answering service that the salesman had lied about 24/7 coverage, unfortunately most of our heating problems usually happen on the weekends. what can i do?

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Yes as with all big companies problems with comunications are a pain to say the least. Anyway it sounds like someone left a loose fitting. If you can locate the place where it is leaking there is probably a fitting loose there which you can tighten up with a couple of wrenches.

Posted on Sep 27, 2008

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