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One or more of the remote phone books may be full as they only hold so many numbers. see manual here. (page 39)
http://shop.panasonic.com/shop/model/KX-TG1033S?t=manuals
You can download the KX-TG12033S manual here, but this is a phone, not a fax/copier. If you want a manual for a different device, please repost your question and specify the model of the device.
I have a very similar Panasonic phone, but I don't use the remote feature. In the past I had a similiar phone where I just dialed the phone number and entered a three digit code that I assigned and was able to listen to the messages. Here is a link to the owner's manual. Look on page 29-30.
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