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Re: hi this is randy
If you do not have the disk you download software from Internet, follow instructions below, Click here:Drivers and Software:HP Officejet 4215
A web page will open, follow instructions, select operative system etc., and click on download . Chose to download the file in my documents when asked. Afterdownloading,findthefile,doubleclick on the file, if you get introubles ,thenfollowinstructionsbelowto reset and reinstall:
Unplug printer USB.
Go to control panel >> installed printers in Windows and remove (delete ) any installed printer from printer list.
Download driver from websiteand run the file.
Follow driver installation wizard.
Plug back printer when prompted from installation wizard.
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You can download the software directly from the manufacturer and install it without the CD. Go to www.hp.com/, find and click Software & Driver Downloads, select Download drivers and software, type officejet 4215 in the box and press enter. Select which officejet matches yours: 4215, 4215v or 4215xi (you can find that info on a label attached around your printer. Sometimes the model is only described as CXXXXA format. If that is all you got, go back to the prior page and type that model instead of officejet 4215. You should reach a page where you select which operating system you are using, click on it and on the next page you can select which software you want to download. After saving your download, just open the program, follow the installation instructions and you should be ready to print in no time. Hope this helps.