Question about HP OfficeJet 7310 All-In-One InkJet Printer

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Copy,Fax,Scan: Prints all Black Page???

When I scan, copy or fax a document, the entire page is black. Please help! It has been working fine for years, now this.
It's not a software issue because I manually used the copy, fax feature on the printer itself.

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  • GoGators95 Sep 28, 2008

    Scanner bulb works fine.



    It does print ok from the PC



    USB is fine



    It scans/copies/fax about 25% of the page then prints the remainder all in black.



    It even did a full reset as advised by HP support. They were'nt much help.

  • Anonymous Oct 08, 2008

    When I scan, copy or fax a document, the entire page is black. Please help! It has been working fine for years, now this.
    It's not a software issue because I manually used the copy, fax feature on the printer itself.

  • dubajm May 10, 2009

    i have the exact same issue. I can print from a pc fine, but my hp officejet j6480 all in one prints a black page when trying to copy or scan. It was two months old so hp (after 9 phone calls) sent me a new one that did the same thing. They are no help. HELP! Jeanette

  • JDTec
    JDTec May 11, 2010

    Is the scanner bulb on and does it goes through the warming up period when you try to scan,copy from the PC?



    Does it print ok from the PC?



    Is it a USB connection? try another USB cable and or USB port.



    Sounds like the circuit which controls the functions (copy,scan) from the PC is not getting the correct signals or is malfunctioning

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2 Answers

I am having the same problem. Was working fine and suddenly, it faxes out in black pages and it scans everything in black.

I need help on this 7310 HP all in one!

Posted on Sep 29, 2008

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It COPIES COLOR, BUT DOESN'T FAX

Posted on Sep 28, 2008

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