Question about HP OfficeJet 7310 All-In-One InkJet Printer

2 Answers

Copy,Fax,Scan: Prints all Black Page???

When I scan, copy or fax a document, the entire page is black. Please help! It has been working fine for years, now this.
It's not a software issue because I manually used the copy, fax feature on the printer itself.

Posted by on

  • 2 more comments 
  • GoGators95 Sep 28, 2008

    Scanner bulb works fine.



    It does print ok from the PC



    USB is fine



    It scans/copies/fax about 25% of the page then prints the remainder all in black.



    It even did a full reset as advised by HP support. They were'nt much help.

  • Anonymous Oct 08, 2008

    When I scan, copy or fax a document, the entire page is black. Please help! It has been working fine for years, now this.
    It's not a software issue because I manually used the copy, fax feature on the printer itself.

  • dubajm May 10, 2009

    i have the exact same issue. I can print from a pc fine, but my hp officejet j6480 all in one prints a black page when trying to copy or scan. It was two months old so hp (after 9 phone calls) sent me a new one that did the same thing. They are no help. HELP! Jeanette

  • JDTec
    JDTec May 11, 2010

    Is the scanner bulb on and does it goes through the warming up period when you try to scan,copy from the PC?



    Does it print ok from the PC?



    Is it a USB connection? try another USB cable and or USB port.



    Sounds like the circuit which controls the functions (copy,scan) from the PC is not getting the correct signals or is malfunctioning

×

2 Answers

I am having the same problem. Was working fine and suddenly, it faxes out in black pages and it scans everything in black.

I need help on this 7310 HP all in one!

Posted on Sep 29, 2008

  • Level 1:

    An expert who has achieved level 1.

    Problem Solver:

    An expert who has answered 5 questions.

  • Contributor
  • 2 Answers

It COPIES COLOR, BUT DOESN'T FAX

Posted on Sep 28, 2008

1 Suggested Answer

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi,
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
goodluck!

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

Black line on copy and fax functions


Clean the paper path for the scan/fax portion. The original goes in and as the document is "read" a spot of dirt is causing the black line down the page because it is picked up in the copy area.

Dec 16, 2011 | Dell 948 All-In-One InkJet Printer

1 Answer

We have a Brother 4100 Fax Machine. When we send a fax or make a copy, there is a black bar about 2" wide that shows up the length of the page. It does not appear on incoming faxes. I believe it is...


Make sure the **** glass is clean, use a micro fiber cloth to wipe the debris/old toner or white out off the glass. restart the fax machine. If it prints this black line from a copy and it is 2" wide after you have cleaned both the glass and the white reference bar, most likley the scanner itself has failed.

www.brother.ca for further assistance.

Jan 14, 2011 | Brother IntelliFAX 4100 Laser Fax

1 Answer

Receiving faxes alright, people receiving faxes from us are getting an all black page


Your document scanner has died. Meaning that the row of LED's that light up to scan the documents you are trying to fax are not lighting up. The result is a scanned document that is read as all black. Make a copy....you will get a black sheet because the same process is used to scan the document when making copies.
It might be time for a new fax machine as these machines have become so cheap to buy new that I doubt you could get this machine repaired for what you can just buy a new one for.
Good Luck and Thank You for using Fixya.

Sep 24, 2010 | Brother IntelliFAX 4100 Laser Fax

2 Answers

Copier, Printer black streaks on copy or all black page


Hello sir; Either drum cleaning blade or drum cartridge needto replace.

Aug 20, 2009 | Brother Office Equipment & Supplies

1 Answer

Black streaks on prints


Where the original page that you wish scanned/faxed there will be a device called a "scan part". This device "reads" the paper to be faxed/scanned as it passes. It usually is found very near where the paper to be faxed goes in.
If there is a spec of debris on this part it will cause a fine line straight down the document. If its dirty, the document will be too! Just give it a good cleaning and you should be fine.
Did this help? Click "FixYa" below!
Thanks
Len

May 29, 2009 | Brother IntelliFAX 4100 Laser Fax

1 Answer

Canon B640 printing problem


The scanner lamp is not working. When making a copy, the lamp lights the source document, so if there is no light, the source document 'looks' black. Your machine will need to be serviced.

Jan 26, 2009 | Canon FAXPHONE B640 Plain Paper Bubblejet

1 Answer

Scanned documents are very light


I have found that when scanning b/w documents, its helpful to start with a black and white copy, not a grayscale, pen written, or printed form a printer in grayscale mode copy, but a true black and white on the copier or fax copy. The scanner doesnt read shades of black so well and when scanning multiple page documents, my pixma tends to scan in lightly. I havent found a piece of software to do just this, batch darken what has been scanned (at least not for free). Copying before scanning is the work around. Hope this helps everyone who's had this problem. It also doesnt hurt to darken what your scanning down a notch when copying

Mar 21, 2008 | HP PSC1510 Printer/Scanner/Copier...

1 Answer

Once I scan my document and send it to another file the document is bigger then the page


check your scanner settings; your DPI setting is probably too high. decrease it to one of your presets, like copy, black and white scan, or even fax, at about 100 - 200 dpi, and you should be fine.

Mar 09, 2008 | Computers & Internet

Not finding what you are looking for?
HP OfficeJet 7310 All-In-One InkJet Printer Logo

Related Topics:

1,523 people viewed this question

Ask a Question

Usually answered in minutes!

Top HP Office Equipment & Supplies Experts

Seeker5211
Seeker5211

Level 3 Expert

1089 Answers

kakima

Level 3 Expert

100140 Answers

mukhtar21 shaikh
mukhtar21 shaikh

Level 3 Expert

2017 Answers

Are you a HP Office Equipment and Supply Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...