When I scan, copy or fax a document, the entire page is black. Please help! It has been working fine for years, now this.
It's not a software issue because I manually used the copy, fax feature on the printer itself.
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Make sure the **** glass is clean, use a micro fiber cloth to wipe the debris/old toner or white out off the glass. restart the fax machine. If it prints this black line from a copy and it is 2" wide after you have cleaned both the glass and the white reference bar, most likley the scanner itself has failed.
Your document scanner has died. Meaning that the row of LED's that light up to scan the documents you are trying to fax are not lighting up. The result is a scanned document that is read as all black. Make a copy....you will get a black sheet because the same process is used to scan the document when making copies.
It might be time for a new fax machine as these machines have become so cheap to buy new that I doubt you could get this machine repaired for what you can just buy a new one for.
Good Luck and Thank You for using Fixya.
Where the original page that you wish scanned/faxed there will be a device called a "scan part". This device "reads" the paper to be faxed/scanned as it passes. It usually is found very near where the paper to be faxed goes in. If there is a spec of debris on this part it will cause a fine line straight down the document. If its dirty, the document will be too! Just give it a good cleaning and you should be fine. Did this help? Click "FixYa" below! Thanks Len
I have found that when scanning b/w documents, its helpful to start with a black and white copy, not a grayscale, pen written, or printed form a printer in grayscale mode copy, but a true black and white on the copier or fax copy. The scanner doesnt read shades of black so well and when scanning multiple page documents, my pixma tends to scan in lightly. I havent found a piece of software to do just this, batch darken what has been scanned (at least not for free). Copying before scanning is the work around. Hope this helps everyone who's had this problem. It also doesnt hurt to darken what your scanning down a notch when copying