Question about Konica Minolta magicolor 2400 Laser Printer

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Paper Feed errors on 2400W

I have a 2400W that will go through spells of not feeding paper correctly. It will feed the top sheet half way in where is looks like it is designed to pause to be picked up by the next feed process as the drums do their thing. At this point it will stop and generate a paper jamb error. I have to open the top pull out the transfer roller assembly and remove the sheet of paper and close it back up. It will do this several time in a row some time 8 or 10 times before it will finally decide to feed properly. It will then feed fine for a short while and then start over again. I have tried different papers and flipping the paper over and end for end with no real consistent results. Any Ideas?

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  • Anonymous Oct 02, 2008

    same issue

  • don94403 Oct 03, 2008

    Same here. I also commented on the same problem posted by someone else.

  • Anonymous Dec 02, 2008

    Paper won't feed at all, or at best, will take half sheet half-way, then begin the error flashing. Used towork very well, but always required coaxing!

  • Anonymous Jan 19, 2009

    i have the same problem

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Thanks to the Konica Minolta tech: Solution is to use alcohol and a clean wipe or cue-tip on the grey 1/2 moon roller deep inside at the end of the paper feed tray. It is accessessible easily by lifting blue top cover of printer, then pulling out the ink cartridge. There will be a grey 1/2 moon like roller seen when looking at very bottom of cavity. Clean the dust off and all will work fine. You can manually roll the roller to get all faces. The machine will reset it's position so it is not nessary to set back to original position.       Turn the machine on with or without paper. Once the roller has reset it's position, gently push the load of paper into the paper tray to be sure the roller was not keeping the paper from being placed to furthest position toward back of tray.
     All is ready for reliable printing once again! Best regards, Danny

Posted on Jan 12, 2009

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It is a timing issue, mine does the same thing. Here is fix. Open top door, remove drum cartridge, look inside for pickup roller ( the one that is shaped like a half-moon) reach down there and rotate it towards the front of the printer and downward so the curve ends up being pointed down to the bottom of the printer. You should here a loud click, that is the cam being reset. The cam is to the left behind the 2 gears. remove any paper feed jam, reinstall drum and close the top lid. This should reset it back correctly. Do the above steps with paper in tray and the power left on. Do not reset the printer after resetting cam position. Also it might take a few attempts to get the timing reset right, so dont give up after 1 failed attempt. I have had to do it 10 times before to get the timing right. Just make sure the curved area points downward.

Posted on Dec 03, 2008

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Over time time the feed rollers get covered in paper dust and toner and such. They then will slip while pushing the paper, and it does not get all the way to the sensor to say the paper is ready. Just carefully clean them with a little Fantastic or similar cleaner.

Posted on Nov 18, 2008

  • Dan Hudson Jan 03, 2009

    One other thing I have seen with these printers is the paper tray not lifting to the rollers. I have had to either trim a little plastic that was rubbing, or take the lift spring out and stretch it to give it more lift. On one printer, I found the metal frame was out of square so the tray would not lift.

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Thanks for offering that help, but in my particular case, it was shutting down before even lifting the paper so that the feed rollers could reach it. I am pretty sure it was something else this time. When I found out how much it would cost to have it repaired, I decided to just buy a new printer. I'm quite satisfied with my HP Color Laserjet CP 1215.

Posted on Nov 18, 2008

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Posted on Jan 02, 2017

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