Question about GE Energy Star PDS22SIS Stainless Steel Bottom Freezer Refrigerator

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The temperature indicator LEDs for both the freezer and the refrigerator dont reflect real temperature(PDS22SBRBLSS)

This is my THRD service reporting problem with GE Profile PDS22SBRBLSS
FIRSTLY, the bottomn freezer stopped working. The arrogant serivce repairman told me it was the "motherboard". I paid $367.25 to have it repaired. TWO days later, the temperature indicator was worse than before. It went as high as 29 degrees.
I called GE again and they sent out another technician. He told me that it wasn't the "motherboard" but infact the compressor fan. It was NOT working. (I got a refund from the motherboard)
THREE days later, it stopped working again. (It never ever did get to zero-Just remained at 29 degrees)
I called them back and they returned a THIRD time. It was the original motherboard that the first technician installed. It was defective.
Now after a week, the temperature led indicators are OFF. The fridge and freezer appear to be working and keeping things cold/frozen however the indicators are now reading 25- freezor and 40 -fridge
CAn ANYONE tell me what is going on with this lemon of a GE Profile fridge?
Signed
Frustrated in Toronto

Posted by on

  • Anonymous Nov 26, 2008

    I have the same model. Bought it in 2005. In July of 2008, the temperature started to go up in the fridge and down in the freezer. GE repairman came and replaced the motherboard (US $269). Within a month the same thing started happening again. Repairman came out again and replaced the motherboard again. Within a month the problem came back. Repairman came again. This time replacing the coils with new coils and compressor with a higher rpm compressor. Within a month the problem was back. The repairman came again and sealed off pipes... He also told me that this model was sourced (not GE make but they put their name on it) and had problems. He also told me if the problem came back to call GE Customer Service. They would have to take care of it. Sure enough, the problem came back last week... I called GE and they agreed that the unit was not repairable. Since the same model was not available anymore (not that I would want it), they "upgraded" it to the French door model and I would get it for $992 instead of the $1,999 retail price. Not sure yet if I want to do this...

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SOURCE: GE Profile Refrigerator PFS22SISBSS Bottom Freezer Temperature Indicators

I finally called GE about the non-working LED's and the temperature fluctuation. It's a known problem as many consumers have posted online. I called 800-386-1215 several times. What I found is I'd get different menu options nearly each time I called. The way I got to a 'helpful' human follows: Call above number; you will/may here a voice that states only 'for recalled appliances press 9' (may also have options for repair or parts) PRESS 0; next menu PRESS 5; you'll hear 'for less than 1 yr old press 1' and 'for more than 1 yr press 2'. In my case I pressed 2, then got a menu with 'for refrigerators PRESS 2'. Spoke to a woman who never denied that GE has a motherboard problem. She offered to provide a free motherboard but no labor. I asked (to be sure) if I would have to pay labor, she said yes or I could have $400 off a new crappy GE fridge. She said I would have to have a repairman come to diagnose the problem, then order the part and then come back to repair. I then said, 'You're telling me that I have to pay for TWO service calls to repair a known GE defect???? How much should I expect to pay for these TWO service calls???' She then asked me to hold, then came back on the line and told me that GE would pay the labor for the repair.
I also asked if GE was willing to do anything about the 25 cent door latch that cracked after 11 months (and is attached to the door gasket a $228.00 part) or the rusting wire freezer baskets and was told no. Hey, worth a try! The fact that they said no ensures that I will continue on my crusade to warn anyone who'll listen not to buy GE! Keep calling, after I got the right menu the wait was short the whole call was less than 15 minutes.

Posted on Sep 17, 2008

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SOURCE: Refrigerator and freezer running warm

Check and make sure fan in frezer section works properly.you should be able to hear fan slowing down when you open freezer, or find door switch and press and hold..hope it helps you..

Posted on Jul 07, 2009

heatman101
  • 43501 Answers

SOURCE: My GE Profile (PFS22SISBS) freezer not getting cold enough

Hi,
As the weather is getting warmer for many people their freezer2_bing.gif and/or refrigerator do not work right because of a dirty condenser coil...

Check out this tip that I wrote about that... it is a great place to start trouble shooting your unit...and something that you can do rather then calling a repair person to do a simple thing for you...

Refrigerator2_bing.gif Condenser Coil Cleaning Refrigerator2_bing.gif Repair
http://www.fixya.com/support/r4024657-refrigerator_condenser_coil_cleaning

Refrigerator Troubleshooting2_bing.gif Refrigerator Compressor
http://www.fixya.com/support/r3885294-refrigerator_troubleshooting

Refrigerator Compressor Start Capacitor and Start Relay
http://www.fixya.com/support/r4023749-refrigerator_compressor_start_capacitor

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Posted on Aug 12, 2010

espressonist
  • 1711 Answers

SOURCE: My Fridge GE Profile PDS22SBR,

We must admit that your description is a little shocking since you have replace so many parts and the two obvious that you should check first you did not even mention them.

The refrigerator is getting it coldness from the freezer by means of the evaporator fan Evap mtr asm.
Part Number: AP3743432 made by GE

which is located in the freezer department through the Dampner assy
Part Number: AP3775435 made by GE

So you should check if the above fan is working and if yes if the dampner is open free from ice or other object.

All the parts of your model can be found in this link below.
http://www.appliancepartspros.com/partsearch/model.aspx?model_id=5210170&diagram_id=24642925#d24642925

Posted on Nov 01, 2010

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