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This is a two person job. You have to have one person holding it and the other takes the screws out from the cabinets above the unit. There should be two screws that are inside the cabinet that hold it up against the bottom of the cabinets. When those are loose you can slide the unit forward on the rails that attach to a large wall bracket. Or some use a lift type latch to the wall bracket.
Is this an over-the-range (OTR) microwave oven? If so, it is easy to change that turntable motor. First unplug the microwave. Then remove the 6 to 8 screws that hold the bottom panel in place. It will tilt down, with the back being held by the wall bracket. Now you can easily get to the turntable motor. Remove the wires to it, and remove the 1 or 2 screws that hold it in place, and you can easily remove it. Before you can install the new motor, remove the glass try, and rotate the coupler so it lines up with the "D" shape of the shaft, push the motor up in place and replace the screws, then the wires to it, and finally re-fasten the bottom panel of the microwave.
To remove, you will need to remove four bolts on the top of the unit.
Unplug it first, then remove the two bolts nearest the wall first. It would help to place something under the front of the unit about two inches shorter, to catch the unit as you remove the front bolts. The bolts are long, so be prepared for a lot of turns. A ratchet helps. The unit will lower in the front as you remove the last bolt. There is a bracket screwed to the wall behind the unit, with a lip at the bottom that holds the back of the unit. After the front has lowered, lift the back up about an inch, and pull the whole unit away from the wall. Remember to pull the power cord out of the cabinet before moving the unit away. Hope this helps.
If it's like most above-the-range microwaves, there will be 2 or 3 screws holding it from above, inside the cabinet
While supporting the unit from below, remove screws.
The rear of the unit is supported by hooking onto a bracket that is screwed to the wall behind it.
The rear needs to be lifted, then the unit should pull away from the wall. Requires some muscle.
The unit has two long installation screws located behind the upper grill. To remove the grill there are 4 small #2 Phillips screws holding it on. After loosening the installation screws, the unit tilts down and you lift the back free from a hanging plate attached to the wall. murf427
There are two phillips head screws holding the unit in from the top and a slotted bracket on the wall or cabinet back. Usually you can remove the screws from the cabinet directly above the unit. Support the microwave from the front while removing the screws. CAUTION ! Use two people! While holding the unit level,lift up underneath the rear of the microwave to release it from the slotted bracket in the back and bring the microwave straight out.
I just removed mine this morning and was having the same problem, though mine did have the screws above going into the unit. You may have to pop the front vent cover off to locate the screws going to the wall bracket, if so remove those. Also,there are 2 tabs on the bottom of the wall bracket that the back bottom edge of the microwave slip into, keeping the microwave from being pulled forward. Tilt the microwave slightly forward and push the bottom back edge of the microwave up to clear the tabs. Hope this helps.
look in the cabinet above the microwave, there should be 2 bolts which go through the bottom of the cabinet and screw into the microwave. remove these 2 bolts holding the unit steady then tilt the unit down and away from the wall.