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WIre brush the caps screw threads and replace the O Ring ASAP.
DOn't use the iron until you get a new O ring and they need to be the orange/red rubber ones they are able to withstand the hot steam black o rings at home depot won't last.
Lost contact maybe you dropped it ,that's why the wiring inside are loosen.By the way before u make troubleshoot of your appliance try to cheeck if there is a warranty.Then if there's not that's the time you make your own troubleshoot.
I posted a similar fix under Rowenta DG-980 troubleshooting section. You may be able to pry off the soft rubber cover and access the switch assy and initiate a "surgical procedure".564568
Are you working on another iron similar to the DG-980 posting elsewhere on the FixYa website?
As for the Rowenta manufacturer, you can "Google" the Rowenta website at http://www.google.com typing in Rowenta and looking specifically for the Rowenta home website to get manuals, PDF reader and other good stuff. Please advise if your problem is fixed. I'm in SoCal and been to the UK only once.