Question about HP LaserJet 2840 Printer

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Scanning problem i am trying to scan from my printer and it keeps telling me "not set up on pc"

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  • Da Shan Nov 02, 2008

    scanning problem
    i am trying to scan from my printer and it keeps telling me "not set up on pc". My printer is connected by usb cable (not in a network). I have setup [Sacen to E-mail or a Folder] to "Turn on scan to e-mail of a folder" in the Toolbox. Any clues?




    Thanks!



    My email: yilu45@yahoo.com

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This seems like you haven't installed the toolbox correct, please send more info.
Have you printer connected by usb cable or in a network(scanning doesn't work on a wireless)?
If on a network, use web browser and through EWS on printer see for network tab and SNMP enable read/write, print public in the 4 fields choose apply. Download fix scan utility from HP web and install. Restart the pc and set up the scan in toolbox and try scan again.

Posted on Oct 16, 2008

  • jallejar Nov 06, 2008

    Okey. If it XP you have, do like this. Run uninstall from the CD or HP program. When finish uninstall, go to controlpanel add/remove program, remove image zon, extended capabillities and hp update. Restart PC check the CD for Scrubber.exe, it's in utilitys-ccc folder. scrubber works very fast, double click the scrubber.exe 2 times. Download Full software solution from HP.com and start install, but disconnect usb cable and plugg it in when install wizard ask for it. If you have Vista on PC, search for hppscan2.exe in searchfield, if you can scan using it, download a patch avaible from HP.com

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I have a HP L7580 all in one printer. When I try to scan something, it tells me that the lcd list needs to be upgraded. How do I do that?


First try to power cycle the printer by turning it off and turning it back on. If this does not help, unplug the printer for 15-20 seconds and plug it back in. if this does not help, a HP employee recommended this for a networked printer (meaning connection is through network not directly to PC):

If you installed via network, then you need to send the 'scan to' settings to the printer to update the LCD list Depends on the hp software, follow following steps to update the 'Scan To' settings to the printer: HP Solution Center or HP Director Click Settings , and then click Scan Settings . Depending on your software version, click the option available to you: Scan to... Setup Button settings Click Scan to... Setup . Continue with the on-screen instructions to create a list of destinations for scans. Try scanning again from the printer control panel.

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I keep getting this message every time I want to scan something to my computer. "Scan Problem: Try Starting scan from computer. Refer to documentation for details."


Go to printers and Faxes in Control Panel Right Click the Printer, Select Properties Select Ports from the top tabs and make sure "Enable Bi-Directional Support" is selected.
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Sorry my scaner not working but printer will be working please tell me whats wrong


  1. The firewall must allow the following traffic.
    • TCP on ports 9400 and 9401
    • UDP on port 6000
  2. Make sure Scan Manager is configured for the correct IP address of the printer. If Scan Manager will not launch from SmartPanel and it does not show up in Control Panel, check <WindowsDirectory>\twain_32\Samsung. Without Scan Manager installed the printer will not be able to scan to PC.

To use Scan Manager you will need to have installed and configured the following items:

  • Installed the Print Driver, including the Smart Panel application
  • Installed the Scan Driver, including the Scan Manager application
  • Have an active connection between the Printer and PC

Important: If you don't have these items in place, stop now and perform the installation.


To scan to the PC using Scan Manager, follow these steps:

  1. Right click Smart Panel in the task bar, and then select Scan Manager. (Scan Manager Admin dialog appears)
  2. namo_fileview.jsp?type=nfs&pid=decisiontree&did=151998&cid=bdbe6a5u2kt1@namo.co.kr&sep=%7c

  1. Select the Printer you want to use, and then click Quick Scan. (Quick Scan dialog appears)
  2. namo_fileview.jsp?type=nfs&pid=decisiontree&did=151998&cid=pdq8czuzqk7f@namo.co.kr&sep=%7c

  1. Once the Quick Scan dialog appears set the following parameters:
    • Save Location - To change the default location click the Folder Icon to Browse for Folder.
    • File Name - The default file name is the date and time the scan is performed. To change the File Name, select the File Name field.
    • File Format - The file type selected will be the default file type for each consecutive scan. Select from the following formats. (TIFF, PDF, BMP, and JPG)

    namo_fileview.jsp?type=nfs&pid=decisiontree&did=151998&cid=q0imt82cnhs9@namo.co.kr&sep=%7c

  1. After entering the previous information, click OK. (Scan Manager appears)
  2. namo_fileview.jsp?type=nfs&pid=decisiontree&did=151998&cid=1oy6sc87xa6m@namo.co.kr&sep=%7c

  1. Click Scan to scan the document to the PC.
  2. namo_fileview.jsp?type=nfs&pid=decisiontree&did=151998&cid=45q4kejs8a31@namo.co.kr&sep=%7c

For additional information about Scan Managers' features and settings, click the question mark icon (?) at the top of the application window.

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I am trying to get my dell v305w printer to scan and it keeps telling me downloading application list and then it says after 2 mins unable to download apps


The printer is trying to connect to your pc to download a list of programs to send the scanned document and/or picture to when you use your scanner.

The printer will only scan to certain software and there are separate choices for handling pictures and text documents.

When it tries to communicate with your pc to find software that it can scan to, its not finding any installed that will work with your printer. Its telling you that it is unable to get the list of applications after attempting to connect with your pc.

So, what does that mean?

It means that either "bi directional support" is not enabled in your printing preference so your printer is limited to sending info one way oly (to the computer). If this is the case you can go to your control panel and then choose printers and check the preferences listed there.

OR

You don't have applications installed in your pc that your printer can send scanned documents to.

If this is the case then you need to install software that your printer will work with and then set the options on your printer to pick the default you want to use with both pictures and text documents.

Printers usually accept microsoft word, word pad, microsoft works and any other word processing software to scan text documents to.

Printers usually accept just about any picture editing software installed on your pc to send scanned pictures to.

You can avoid all of the above by checking to make sure that your printers software is 100% installed including the scanning features. Go to the Dell website and update the drivers on your printer to make sure you have the full version that is most current.

The printer will always use its own program to scan both documents and text to regardless of the other software applications you might have installed on your pc.

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im sorry???

for my analyzation on your problem...

maybe this is the problem...

your are scanning a photo???not documment??
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i hope it helps..rate me..

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This means that you have not set up any users in the address book in the printer.

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The material below is how to set up the scanner settings of the printer.

Printer Settings Utility Using the Printer Settings Utility window, you can set up the fax system data options, and create and edit Phonebook entries from your computer. You can also configure the destination launches when you access Scan and then PC.
When you install the Dell software, the Printer Settings Utility is automatically installed.
For information about installing the software, see "Installing Software in Windows".
To open the Printer Settings Utility:
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The Printer Settings Utility window opens.

psu_113.jpg

  1. The Printer Settings Utility window provides several features; Directory (Phone Book, Address Book), Fax Setting (Fax Cover Sheet), and Scan (Destination, Resolution, Scan Color, Show Preview).
The Scan Section The Destination Section To configure the operator panel display scan destination list that appears when you access Scan and then PC, click Destination and the Setting button. Using the destination list, you can select a software program that an image can be scanned to.

psu_242.jpg




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needs to be set up on pc mate. If its in a works enviroment then there is a good chance its on a network. This means the scan function is probably not configured, or everything that gets scanned goes to a specifice computer.
Speak to your network administrator they will be able to tell you where your scans are going!

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