Question about Office Depot Ativa DQ60M Shredder

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Shreader Malfunction My Ativa shreader DQ83M will not shread paper. I believe the gear(s) are stripped. Where can I find replacement gears? John

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If the gears are stripped it will cost more to buy them and pay for the shipping if it is not under warranty. You also have to think if the gears are stripped what caused this to happen. It probably put a lot of stree on the motor also. So you may not have a loy of time left on your motor. I hope this will help you.

Posted on Nov 25, 2008


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OM99732 shreader Motor operates but won't take in any paper. Motor is quieter than normal


When motor is running, look to see if the cutters are turning. The cutters can be seen by looking into the throat of the shredder. If the cutters aren't moving, the gears may have been stripped and shredder needs to be repaired or replaced.

Good luck.

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Our shredder (Wilson Jones 1200) now has a very high pitched squeak when we shred anything. Really high pitched. We can't see if there's anything stuck (ie a staple) Is there a number we can call for...
* First, I'm not a Wilson Jones tech.*
*** the following are for information only. ***
* Our friend keeps dropping off shreader after some problem with them. She always buys a new (different) one and leaves the junk to tinker with. These are some of the common problems I've encountered.
* Not moving. Totally jammed with paper! I had to use a blunt tool to back out the wheels. Careful as the blades are very sharp! It's best to use a wooden dowel to edge the blades back in the direction to loosen the stuck paper (be sure to unplug shreader!)
* Cracked case or inner frame. If it cracked under normal use then there is a design flaw or something fell on it. Only a complete swap out of equip will work as any glued on plastic parts will break again under load.
* Sensor is knocked off or damaged. Again, too much paper. Replace unit.
* Squeeks are caused by paper, staples, plastic (CDs) getting caught between the wheels and comb. Reversing helps, but some have to be physically removed. Again, unplug and check for the stuck debris. Remove with tweezer or needle nose plier. Careful of sharp blades!
* Squeeks will usually stop after a time as you continue to use the shreader. Debris will wear out and drop. Just keep in mind that whatever was shreaded when the squeeking started. That item should be avoided and only shreaded in small quantities at a time, alterating between regular paper.
* Check with the MFR if there is a lubricant, spray that is required. I use silicone spray sometimes when I have a lot of shreading to do. (Check with MFR)
* Final; Commercial shreaders tend to be large enough to get your hand or clothing stuck in the machine. Call for service to be safe.
Aloha, ukeboy57

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Nov 05, 2008 | Fellowes Office Equipment & Supplies

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