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I found that switching to a different milk solved my issue. It worked well with whole milk, but when I used Trader Joe's two percent organic it would not froth after .multiple tries. I borrowed a neighbor's creamer and it worked again.
I have the same problem. it was working beautifully but then stopped for no reason to turn. If I hold the whiskers sometimes they turn and other times not. Weird! it happened some months ago and then I tried a couple of months ago and it suddenly worked. Now the same problem has re-occured. Wonder which part needs to be replaced - does anyone know?
If the frother is warming the milk, but is not frothing, then you want to make sure the panarello is clean.
Slide the cover off the frother and check the pin hold on the top edge of the cover. If this hole is blocked the milk will not froth. Rinza is great clean to help prevent these issues. http://www.cerinicoffee.com/rinza_urnex.asp
Also recommend frothing water instead of milk to clean the frother well.
For more information visit: http://www.cerinicoffee.com/Coffee_cleaning_supplies.asp
I have tried tilting mine slightly, just a 20c peice under one edge of the base put enough of a lean on it to make the milk froth. Shouldn't have to do this, I know. I am having similar issues becasue I don't think I should have to alter the unit. Mine is 2 weeks old.
The frother is dirty from dry milk and probably it have been **** milk inside the valve. You can try to boil just water witha soop spoonful of cooking soda then leave it allnight long. The next day remove the palsic part and clean it well under runnging water and with a brush and also use the frother without anything so some of the dry milk will spit out. If you notice a diference then try this some more times. If you dont see any diferences than you need to desasemble it mechanicaly cleane the valve and pipe.
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problem is overheating at a single point in the bottom of the milk container. Try cleaning the milk residue after each time you use it and the flashing red light disappears. This is a design fault. Nespresso are happy to keep marketing the Citiz but there is no fix - so the Nespresso "mess free" coffee machine is a bunch of flannel - good coffee all the same!
Our aeroccino worked fine for 2 years and suddenly it didn't made foam anymore. We tried the "inverting trick" without much success. We contacted Nespresso and they suggested switching from regular fresh milk (we used 2%) to UHT milk (harder to find in US) and to use it cold and freshly opened. So we tried that and it works. Hope this solution works for you too
It doesn't froth because the air hole in the frother has become plugged with dried milk (cream). There are two types of frother - old one was a black rubber nipple with a stainless 2-3inch air tube rising above the milk. The plastic insert has a pin hole (really about the size of a straight pin!) that clogs. Use a sewing needle or straight pin to clear it.