Question about HP Office Equipment & Supplies

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My Hp officejet 4255 all in one is showing error 0xf0af8005.The printer carriage is hard up against the left side of the carriage rail. Can't fit cartridges. Help!!

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  • mckendrv Sep 27, 2008

    The condition I found the machine in, is that it had no cartridges fitted, the cartridge carriage is hard over to left hand side of the rail (under the handpiece). The said error message is displayed and the two lights on each side of the "On" button (green left, red right) continually flash. Hope this helps!

  • mckendrv Sep 28, 2008

    Thanks Scott...I thought it might just be a simple problem but obviously the built-in redundancy period has kicked in. The machine has hardly had any use. It's going in the bin.

  • mckendrv Sep 28, 2008

    This is my first experience with FixYa. I'm impressed. The advice has saved me the time and expense of taking it to a service centre. Thanks.

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6 Answers

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Well after reading your post, i see that you have already tried all the options which were possible to fix the issue on your own.

The issue you are facing is an hardware issue which would require you to hire a repairman, the repair cost would be close to the cost of a new machine.

I would suggest you got decide and go for the new machine without wasting your time on this.

You may also call HP, they might offer you some additional discounts as in exchange of this one.


Hope this helps

All the Best

Sammy

Posted on Sep 27, 2008

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Here is power cycle procedure do it a couple of times:

1. Verify that the printer is on. Unplug the unit from power and disconnect the USB port.
2. Wait two minutes.
3. Plug in the power cord only.
4. Disconnect power cord again.
5. Repeat steps 1 to 4 twice.
6. On third time, after plugging power, reconnect the connection to the computer.
7. Check if it works.

If it does not work do the following:

Press and hold buttons # and 6 on the front panel keypad, at the same time plug in the
power cable.

If it still does not work you can recall the service menu by pressing the Right Arrow until the option comes up.
Press ok and search the option for resetting the RAM

If it still does not work, then a part is faulty, call the number listed on the owner manual, or contact HP support.


Posted on Sep 27, 2008

  • Ginko
    Ginko Sep 27, 2008

    On some officejets, you have to press # and 9 instead of # and 6 on the front panel keypad, while you plug in the power cable.

    try both ways.

    That is the procedure to reset all printer settings.


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Step 1
http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&dlc=en&cc=us&docname=c00489814

Step 2:

Try to reset the printer:

- unplug the printer power cable without turning it off and press # & 9 button together. While holding that two buttons, plug the power cable in, once u see any message on the screen, release the button. Now some situation it may turn the printer off automatically however you press the on buttong and turn it back on.

Step 3: try to unplug it from any surge protector and then try to put into any different wall socket directly and see.

If all doesnot work then either call hp for upgrade or decide for a new one.

Posted on Sep 26, 2008

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Hi There,

Thanks for you using FixYa.
The problem can be solved by repairing Motor/Roller.
It needs to have a shaft at both ends (dual shaft), and it takes some soldering and replacement of the black round plastic gizmo with tiny fingers around it back onto the shaft of the replacement motor as well as the tiny worm gear and the little green circuit board (has to be soldered onto the new motor).

You can order it cheaply at www.allelectronics.com and specify the above motor model but be sure to select the dual shaft one.

Regards
Ellin

Ell

Posted on Sep 26, 2008

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  • 359 Answers

Per HP, this error message indicates an "internal condition" and requires reset. In order to reset as they direct, please do the following:

  1. Disconnect the Universal Serial Bus (USB) cable from the back of the product, but leave the product turned on.
  2. Open the cover of the product and remove the print cartridges.
  3. Close the cover and wait for the Insert Ink Cartridges message to display.
  4. Disconnect the power cord from the back of the product and wait for one minute.
  5. Reconnect the power cord. If the product does not automatically turn on, press the Power button.
  6. Open the cover and reinsert the print cartridges.
  7. Close the cover. If prompted, print a calibration page.
  8. Reconnect the USB cable, and try to print a print job from the computer.
However, it sounds from your description as though there may be more to this problem, as you have indicated "can't fit cartridges". As this seems to indicate that perhaps you have no cartridges in the machine at present, please post further details.
If this information assists you in resolving the problem, please take a moment to rate the solution at a "FixYa" level. If you do not feel that you can rate at a "FixYa", please post back with more information regarding what has occurred subsequently and/or more details regarding the situation, and I will gladly help you until we have reached a definitive solution. Thank you for using and rating FixYa!

Posted on Sep 26, 2008

  • Cheryl Whalen Sep 28, 2008

    Yes, this information is quite helpful. I have spent quite a bit of time researching this issue, in addition to the fact that I have a great deal of experience with this equipment. The fact that the lights are flashing as they are is, I believe, due to the fact that the cartridges are not in place.



    As you know, the cartridge access door is on the right, while the home position of the cartridge carrier is on the left. With the machine turned on, raising the cartridge access door should cause the cartridge carrier to move to the right so that you can access the carrier to place cartridges. I will post a couple of links here for you, for the purpose of illustration, as the graphics are often easier to understand than endless strings of text.



    In regard to the placement of cartridges, and the typical movement of the cartridge carrier, please see: http://h10025.www1.hp.com/ewfrf/wc/docum.... Additionally, if you use the HP Director software, it should assist you in determining the nature of potential issues with the printer. If it is not installed, it could prove very useful to you in this situation.



    If the carrier does not move to the right when the cartridge access door is raised, with the unit powered on, it may be necessary to do what is termed a "partial reset". This is documented at: http://h10025.www1.hp.com/ewfrf/wc/docum.... Basically, for the 4255, you would remove the power from the back of the machine; hold down the # and 3 keys while plugging it back in; then release the keys after the machine powers back up. Hopefully we will be able to troubleshoot this matter before resets are required.



    Do you know how long the machine was in the state you described, and were any of the doors, covers, or panels left open, or are they open now? Thank you, and please know that I will continue to work with you until we have narrowed down the reason for your issue if we haven't located it yet!





    If this information assists you in resolving the problem, please take a moment to rate the solution at a "FixYa" level. If you do not feel that you can rate at a "FixYa", please post back with more information regarding what has occurred subsequently and/or more details regarding the situation, and I will gladly help you until we have reached a definitive solution. Thank you for using and rating FixYa!

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Hp office jet 4255 all in one ( error 0xf0af800)


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ERROR :0xf0af8005


Solution one: Reset the product
  1. Without turning off the product, disconnect the USB cable from the rear of the product. NOTE: The USB cable connects to the port on the back of the product. The port is labeled with the USB icon (c01424575.gif ). Figure 1: Example USB connection (your product might not look exactly the same as this example) c01651067.gif
  2. Remove the cartridges from the product.
  3. Wait for the ' Insert Cartridges ' message to display on the control panel.
  4. Disconnect the power cord from the back of the product.
  5. Wait 60 seconds.
  6. Reconnect the power cord. If the product does not automatically turn on, press the Power button (c01602202.gif ).
  7. Reinsert the cartridges, and then close any open doors on the product.
  8. If you receive a prompt to print a calibration page, do so.
  9. Reconnect the USB cable to the rear of the product, and then try printing again.
Solution two: Service the product If you have completed all the steps listed above and are still experiencing a problem, service the product.

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If you have opened the paper moving roller, it may not be fitted properly.
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