Question about Printers & Copiers
A 924.xx error message indicates that an "open circuit" has been detected in the fuser unit.
What to do
1st, the fuser unit ( this is the most likely of the three )
2nd, the system board
3rd, the low voltage power supply unit.
These parts will need to be inspected by a service technician and replaced as necessary.
IMPORTANT! If this is an intermittent error, you may want to check how the printer is plugged into the wall. Make sure it is plugged straight into the wall and not through a surge device or power strip. Power strips and uninterrupted power supplies can cause a low amperage problem in the printer which can trigger a false fuser error. This is true even if the printer has worked on this surge device previously.
Posted on Sep 28, 2008
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