Our printer recently developed a problem with skewing the image on sheets fed from the lower trays and duplex unit. Bypass does not seem to have as severe of a problem.Techs have replaced the transfer belt, clutch packs, rollers, feed mechanisms and guides without any resolution. This has been a really great copier and a good printer. It has 150,00 color prints and 350,00 BW prints on the counter. Still under service contract. Any suggestions? email@example.com
Your paying good money for that service contract. I'd have them send a tech and have him stay there until it's fixed or find a new service provider. Questions like this drive me nuts. Were not talking rocket science here, these devices are not that complicated. Hold contract providers feet to the fire until this is solved. I'm really sorry.
- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
Make sure that your paper trays are lined up correctly and tight against the paper in the tray. Also, I would make sure there is not any paper jammed behind the paper tray and make sure the paper is in the paper tray correctly... Good Luck
First you need to determine if it is optical skew or mechanical skew.
If the machine is used as a printer then do the computer prints come out skewed? If it is not connected to a PC then print out the counter list using UserTools/Counter. If that prints straight then you are dealing with optical skew. Ricoh's in general are bad about the left front corner of the machine drooping from someone pushing down on that corner. If you have optical skew try lifting up the left front corner of the copier and try making a copy. That might fix your problem.
If the UserTools/Couter print out is skewed then your back to a mechanical skew and there are numerous causes for that.
The optical skew is more likely so let's start there.
250-sheet input tray (tray 1)
The input tray holds up to 250 pages of 80 g/m2 or 20 lb paper or fewer pages of heavier media
(25 mm (0.9 inch) or less stack height). Load media with the top forward and the side to be printed
facing down. To prevent jams and skewing, always adjust the side and rear media guides.
NOTE When you add new media, make sure that you remove all of the media from the input
tray and straighten the stack of new media. This helps to prevent multiple sheets of media
from feeding into the all-in-one, which can cause jams.
Hope this helps if not you may have a registration roller problem.
It sounds like the paper is skewing as it is picked up by the roller - watch a sheet go through and see if thst is the case. Make sure the paper guide in the paper tray is pushed solidly to the left edge of the paper and check if it is loose. If it is loose then it might allow the paper to skew as it feeds in
If the problem is with the single sheet feeder try running regular paper through it - does it have the same issue? Is the paper skewing as it is fed in or is the print itself. If the paper is skewing look for problems with the feed rollers possibly a label has become attached to one of the rollers. If not try cleaning them with (90% or better) isopropyl alcohol on a soft rag