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Sony viao-ax580g I have a sony viao vgn-ax580g. My laptop will not boot. The logo comes on then nothing else happens it just goes black. I try safe mode and nothing happens. When I try F10 Somehow I need a password I do not have. I tried putting nothing in and its does not work. After 3 tries it then ask me for a onetime password then says system disable. Can anyone PLEASE help me. I think I may have got a virues is that posiable? If so can this be fixed?

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  • woody5917403 Sep 26, 2008

    well how do I do that if I can not even boot? Do I just put the disk in and it will run?

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  • 65 Answers

You windows might have crashed... virus can be a cause for it but i am not sure.... so better format and install a fresh copy of windows

Posted on Sep 26, 2008

  • navidh
    navidh Sep 27, 2008

    just get in to your BIOS and change your first boot device as your CD drive... then insert your windows CD..restart your laptop... press any key when it prompts... then the setup starts running..for further assistance on installing windows.. contact MICROSOFT customer support

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We cannot even suspect that it is a hardware issue beacuse you can get it into safe mode however you are not able to enter the BIOS.

Which is the operating system in your computer?
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Did you make any hardware or software changes after which this happend?

Please provide me with all the above details.
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Hope this helps.
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This is a known issue with the Video Card in your computer. Hence, Sony will cover the cost of repair (parts and labor) at no charge and, in addition to the standard limited 12 month warranty. Click on the link below to get info on this:

http://esupport.sony.com/US/perl/news-item.pl?mdl=VGNAR270G&news_id=349

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