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I have a Canon DR-2010C scanner that I just recently purchased. It works fine for a time and then it just locks up during scanning and after it locks it will not work again and gives an error message that says "cannot perform the task because the scanner is busy" I have uninstalled the scanner and reinstalled it a few time and got it working again, but, it takes a lot of time to get it back I really need to find a permanent fix because this this is taking to much time. Can someone please help?

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  • Steprod Sep 26, 2008

    Actually it is 2000 Professional.

  • Steprod Sep 26, 2008

    Not sure what you want. It is a Dell Optiflex machine running Windows 2000 Professional SP 4 it has a HP 2100 printer, the Canon DR-2010C scanner and Seagate USB Drive attached to it what more do you need?

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Isolate the hardware - do you have another computer that you can try that scanner?

Posted on Sep 26, 2008

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Did you reinstall the drivers from the cd , if yes then you need to reinstall the latest drivers from the company .. use this link : http://software.canon-europe.com/products/0010534.asp
after reinstalling if you face the same problem please let me know...


Good luck...

Posted on Sep 26, 2008

  • Anand Kumar
    Anand Kumar Sep 26, 2008

    Try to remove the usb drive and then use the scanner...

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Dear,

try to run its self test and do a test print and see the performance at that step.
what does it mean that u said , u have uninstalled the scanner. are you talking about power reset or the driver of that..
please explain it

regards,


dont rate it until it solves ur or helps alot

Posted on Sep 26, 2008

  • SALMAN NASEER Sep 26, 2008

    dear,

    you have to install driver properly..if you have done by resetting power.
    by the way, try to do a setting of printer itself.. 
    undo any changed setting..

    regards,

    dont rate it until it solves ur or helps alot

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After a scannig is finished press Alt+Ctrl+delete and check whether any process related to the scanner is still running or not..If it runs do right click on the process and click end process...thne try scanning again

Posted on Sep 26, 2008

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It may be a problem related to your Operating system and not with the Scanner. Please let me know more about the configuration and hardware present on your PC.

Hope after then I can provide you some ultimate solution.

Regards
Ellin

Posted on Sep 26, 2008

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Removing the software and reinstalling it using a "clean boot" may resolve the symptoms you are experiencing. Booting clean is a way to eliminate programs from conflicting with installation of software.

1. Open the Windows Control Panel.
2. Open the Add / Remove Programs window.
3. Locate the listing for the software and remove it. When prompted to remove the camera drivers files, click Yes.

Now download the latest version of the software for your OS from the manufacturer's website.

The following is the procedure for a 'clean boot'. I am assuming that you have XP. If you have a different OS, just let me know and I will send you the appropriate procedure to boot clean in that OS.

1. Click Start --> Run --> Type MSCONFIG --> Click OK
2. On the General tab, choose Selective Startup
3. Uncheck Process SYSTEM.INI file
4. Uncheck Process WIN.INI file
5. Uncheck Load Startup Items
6. Click on the Services tab
7. At the bottom, check Hide All Microsoft Services
8. Uncheck all boxes in the window or click the button labeled Disable All
6. Click OK
7. Click Restart

After restarting, reinstall the downloaded software. Next, do the following:

1. Click Start --> Run --> Type MSCONFIG--> Click OK
2. Replace checkmarks in the items that you previously removed them from.
3. On the General tab, choose Normal Startup
4. Click OK
5. Click YES, when asked to restart your computer

Hope that helps...Should you have any further questions, please feel free to post them here.

Posted on Sep 26, 2008

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