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You can call the service provider and get latest speed plan.To increase current DSL internet speed you can install latest browser ,latest anti virus software,enable firewall protection.You can also reset the modem or router daily twice.Visit the site Scanmyspeed.com check the speed of the internet in Mbps and MBps.
Try a different ethernet cable. It could be that your cable is bad. I had that happen to me before. My was from the modem to the router. If it was working at the store and not at home, then it is cable. It is should bea cheap fix.
You have options definitely. You can get it through verizon, they'll ship it to you free of charge. You can also buy it at any local store near you. If you're going with the second option, just make sure you're getting either an Actiontec or Westell brand, because those are the only modem that Verizon supports, even if you buy it outside. Since you're going to upgrade your modem, I suggest getting a Westell 7500 or an Actiontec GT704, both are wireless capable already. If you use XBOX 360, I suggest getting Westell 327 or Actiontec GT701 or GT704.
for westell 6100 modem usb driver installation follow the steps for windows xp -close all programs -unplug usb cable from the pc -insert installation cd from verizon -plug usb cable back to pc -wizard will pop up found new hardware -click next then follow instructions -select usb connection on the installation