Question about Konica Minolta bizhub C351 All-In-One Laser Printer

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Scan error We have 4 users set up using the scan to desktop feature. However, 1 user cannot scan and receives a "server connect error". The Konica techs have looked at the settings and think it is a workstation issue, but they can't come up with a fix. The scan is set to go to a scan folder at the root of the C drive. The folder is shared. We use SMB. Any ideas? This has been frustrating. Thanks, Marrianne

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  • mcappiello Sep 26, 2008

    Thanks, that took care of the problem.

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Make sure that there isn't a firewall on the computer workstation that the files are going to as well as the other workstations. The firewall should be on the router when using this. It can be turned off using Windows Firewall. If there is a third party protection such as Norton, the firewall needs to be turned off of that as well.



Posted on Sep 26, 2008

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