Hi Guys. I have tried various recommended fixes for this - reinstalling drivers, power off/on, use wall socket power. The problem started when I attached a USB2 hub to my computer. Computer has failed to recognise the HD ever since. Any other suggestions??
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Pleaes open the Device Manager and right click on the Yellow exclamation mark. Now, click on update Driver and select Install from Advanced Location. Type the Location as C:\Windows\inf and click on Ok. The Driver should be installed now.
please remove the raw drive from the casing
if its a sata connect it directly to your pc using a power cable for sata drive and a data cable and connect it to the mother board
i am sure it would detect your drive
if no then your drive has lost its firm ware ata module or the rom bin file
if you know how to fix firmware the drive can be up again pm me if you cant solve your problem
Unfortunately the guys at the shop are right. Any viable solution will invalidate the warranty except try a new power adapter. The problem is you can't just buy a new power adapter for this device.
If someone you know has the same device(compare Volts and Amps on the power supply) you can test the theory, but would still need to find an adapter to buy somewhere like ebay.
My suggestion, which will also void the warranty, is to simply purchase a new empty enclusure and have the techs move the HDD from the My Book into it. Assuming the problem is in the shell or power adapter this will solve your problems. If this doesn't work, then you know the problem is in the HDD itself and you will definitetly need the help of a data recovery pro.
Feel free to comment back here with you City name and I can recommend a nearby facility if you do need a pro.
Hi First things first, is the light on the front still coming on? If not try a new power supply or moving the drive to a new shell as the problem is either in the AC adapter or in the shell.
If the light is on it only confirms that you have power, but first try a different set of USB ports and if that doesn't work try a different computer. If it works on the other ports, no biggy, use it there. If it doesn't and works on a different computer then it's likely your registry entry for the device is damaged, get back to me if that is the case. If it doesn't work on other ports or another computer then it's likely the circuitry of either the drive or shell is damaged, take it to a computer store and have the techs swap it into a new shell(about $40). Then have them test it, if it works you're done, if not then it is the circuitry in the drive itself that is damaged and you will need to send it for data recovery if you want the files back.
Send me an update once you have tried these suggestions and let me know how you made out. If you require the help of a pro for the final steps, reply with your country and region and I will locate a reputable facility to assist you further.
Hi I have the Essential Edition WD My Book 1TB/To, it was working well and then for no reason my computer does not recognise that it is connecte, now I can't access this drive was the g/ drive. Any clue as to what I should do?
We had a simmilar problem, the disk was initialised with vista. It does not read on any other computor on our network. I recently aquired a second vista computor and tried it out on that. Sure enough it works. Thus the problem is that if it was initialised on vista, only vista systems will read it and not xp or 2000. hopes this helps