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Did you clean the plate contacts with alcohol? How old is the plate? Is the glue that holds the grid in place turning brown? If it is, it may need to be replaced. Call (336) 499-2505 and ask for free email supplemental cleaning instructions before you do anything else. The instructions may help you solve the problem.
It will operate without a purification plate, as long as you are running in RCI mode or normal mode. If you normally run the purifier with some ozone output, then you will need a purification plate. Hope this helps you.
the UV lamp does produce some ozone .. this one specifies .04 ppm .. thats not very much but might be detectable as a slight fresh air odor .. some other types use electrostatic filtering and some even have strong ozone generators .. ozone does kill bacteria, fungus and such and will freshen the air removing many odors but is not considered healthy in large or concentrated amounts or for prolonged periods .. the UV lamp will also kill bacteria and fungus without producing so much ozone.
Purifying Method: Photoplasma, UV, ions, and ozone.
Any system using electric currents are deadly OZONE producers if your ozone producing machine is broken pleas don't fix it replace it look for any system with a filter not a electric current burning all the dust
You can pull off the rear filter, pull the ozone plates, defeat the safety interlock, turn the unit on, and place a screw driver (holding the plastic handle) one one of the ozone bars, and try to make an arc between the screwdriver and the other bar.
If you get an arc, the ozone plates are dirty. Clean well with a brush and sudsy ammonia. If no arc, either the hv transformer is bad, the main circuit board is bad, or the ozone control is bad.
There's one other thing you can check: The two wires that connect to the ozone bars can arc to the chassis sometimes. You can inspect the insulation on those wires to make sure it is intact.
The Food and Drug Administration requires the ozone that is given off by medical devices that are used indoors to be no more than 0.05 ppm.
If you have a manual, does it specify the amount of ozone given off?
I'd be interested in the figure.