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I had the same problem....ok here's what you do, make sure the ZEN is off first then switch it on my pushing the switch down (like usual).So switch it on and press the play/pause button at the same time. It may take a couple of tries but after you get it, the screen will say "Recovery Mode" at the top. Now go down to "Clean Up" and click it. It will then ask, "Disk cleanup will be performed. Continue?" Click yes. When it's done, turn off the ZEN and turn it back on. Does it work!? Ha I'm a 13 year old genius.
press and hold play button while turning it on...that should take you to the recovery mode...use the cleanup option and that should set it right..
if its not turning on at all,connect it to charge and check f the blue light blinks...if its blinking,let it charge for hours together...
did it come with software do a google on your model and download the convert software it probally has the format as cell phone videos but yours is probally easier.. you could just try a usb cable and port over to the folder where the videos and music is on, rate me please erika
You can reinstall operate system and you may update the new system from the offical webside of Creative.I had the similar problem several months ago ! Bye the way I`m a chinese college student ,If you have problem about electronic product you can get in touch with me .My msn number is firstname.lastname@example.org,Thanks.
Zen V is dead "If your Zen V is dead, wont respond to anything, try this, plug it in to the computer, hold the power switch in the on position, THEN trigger the reset button, worked like a charm for mine, I had thought it a lost cause."