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Hi, I get an error message when I try to connect and install a Maxtor 500 GB external hard drive to my computer. The message reads "the device cannot start (Code 10). Can you assist?

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  • samgiardino May 08, 2009

    I have code 10 device cannot start on Maxtor USB external 500G hard drive. Have tried in 4 computers with same results in XP SP2, XP SP3, Home Vista

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What is the error message you get?

What OS are you using?

Depends on your hard drive, some computer commonly ask for a driver when you plug something in it. might as well try reading the manual of your external hard drive, if it doesn't require a driver, then the problem "might" be in your operating system and/or in your computer.

Posted on Sep 26, 2008

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1 Answer

For no reason whatsoever, my Maxtor external drive stopped appearing in My Computer. I've tried on three different computers, but each one only gets me the following message: "Error 10, The device...


yep --the disc is spinning , the lights are on BUT the pickup arm that reads the disc is not working
Time to consider a new unit preferably a solid state unit that has no moving parts to wear out

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HI I have a desktop with : *MSI Motherboard with Nvidia chipset on it *Intel Core 2 duo *2 GB SDDR2 RAM *500 SEAGATE HDD I created four partitions on the HDD , i had bad sectors on the fourth partition...


Have you considered checking your DVD writer? Also, you might already have a faulty hard disk drive.
You can try any of the following:
1. Double check to see if your Windows 7 installation disk is dirty (clean it using a lint free cloth) or has many scratches. (Your DVD reader/writer would really have a hard time reading scratched disks.)
2. Borrow another DVD-ROM from a friend and use it to install Windows 7 on your computer's C drive.
3. Check to see if ALL cables are properly connected. i.e. SATA, power cables, etc.
4. You could also try to make your 500 GB HDD as a slave drive so that you can backup your files to another media if it works. (Backup to another external hard disk drive, burn it to DVD's, etc.)
5. LISTEN carefully if your hard drive makes unusual noises like unusual clicking, bumping, and/or scratching sound inside your hard disk drive. If it does and as a last resort, replace your hard disk drive.

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1 Answer

My Maxtor Onetouch 4 500 GB external hard drive is not showing up under my computer. The light is blinking on the hard drive any suggestions?


An external storage-device has four major components:

* the USB cable

* the power-adapter

* the disk-drive inside the enclosure

* the USB-to-disk-drive adapter inside the enclosure.

One of these components has failed.

Try a different USB cable.

Try connecting to a different USB port on your computer.

Try connecting to a USB port on a different computer.

Take a "multi-meter" and measure both the voltage and amperage output from the AC adapter, and compare with the specifications on the label on the adapter.

Open the enclosure, and remove the disk-drive, and then connect it as a "slave" disk-drive in a desktop computer, to see if it works at all.

Purchase a new, compatible, disk-drive, and install it in the enclosure, to "revive" your external storage device.

Get the part-number and serial-number from the label on your disk-drive, and access the manufacturer's web-site, and use "check warranty status", to see if they will replace the device, at minimal cost to you.

There exist commercial "data recovery" services that can try to repair your device, just long-enough to rescue and copy your files. For example, see: https://services.seagate.com/index.aspx?lng=en-US for a "no data - no charge" guarantee.

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1 Answer

I have the Maxtor III 500 GB unit that is 2.5 years old and it just stopped working. What do I do?


An external storage-device has four major components:

* the USB cable

* the power-adapter

* the disk-drive inside the enclosure

* the USB-to-disk-drive adapter inside the enclosure.

One of these components has failed.

Try a different USB cable.

Try connecting to a different USB port on your computer.

Try connecting to a USB port on a different computer.

Take a "multi-meter" and measure both the voltage and amperage output from the AC adapter, and compare with the specifications on the label on the adapter.

Open the enclosure, and remove the disk-drive, and then connect it as a "slave" disk-drive in a desktop computer, to see if it works at all.

Purchase a new, compatible, disk-drive, and install it in the enclosure, to "revive" your external storage device.

Get the part-number and serial-number from the label on your disk-drive, and access the manufacturer's web-site, and use "check warranty status", to see if they will replace the device, at minimal cost to you.

There exist commercial "data recovery" services that can try to repair your device, just long-enough to rescue and copy your files.
For example, see: https://services.seagate.com/index.aspx?lng=en-US for a "no data - no charge guarantee".

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1 Answer

Hi there i hav ea maxtor onetouch 4 mini 120 gb.


Remove the hard drive from the Maxtor case, purchase an USB hard drive adapter case, and install the hard drive inside this case. Then you can connect this to the computer's USB port and if the hard drive is OK then this computer will detect it as an external USB hard drive, then you can open the folders and files and back them up.

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1 Answer

Unrecognized external HDD


This message usually indicates one of two things:

1 - The driver for the device is not loaded or has become corrupted (I trust that one of the other troubleshooting steps you took included reinstalling the drivers...) or more likely,

2 - The device has malfunctioned. More likely than not, the hard drive itself is OK, only the electronics in the case has failed.

If the device is still under warranty, give Maxtor Customer Service a call and get it replaced. Of course all of the data you have will be gone unless you can convince them to send you ONLY the replacement case and electronics, not the hard drive. In which case you will have to open the old case, remove the hard drive and put it into the new case.


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go to my computer p[roperty then hardware -> device amnager then uninstall usb drivers from it then install aagain.
then connect your harddisk then it found.

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Try some other USB device (memory-stick, printer, camera) in the USB slot in the Vista computer, just to "prove" that Vista will recognize _any_ USB device connected to that slot.

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it is a software issue. run the software and apply the password. i had the same problem email me at netrecov@yahoo.com for more assistance

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