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Hi, I get an error message when I try to connect and install a Maxtor 500 GB external hard drive to my computer. The message reads "the device cannot start (Code 10). Can you assist?

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  • samgiardino May 08, 2009

    I have code 10 device cannot start on Maxtor USB external 500G hard drive. Have tried in 4 computers with same results in XP SP2, XP SP3, Home Vista

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What is the error message you get?

What OS are you using?

Depends on your hard drive, some computer commonly ask for a driver when you plug something in it. might as well try reading the manual of your external hard drive, if it doesn't require a driver, then the problem "might" be in your operating system and/or in your computer.

Posted on Sep 26, 2008

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Have you tried taking the files off of the drive and repartitioning and reformatting the drive?
How is the drive formatted? Fat? Fat32 or HPFS? What version of Mac OS are you running? It is possible, depending on the version of the OS and the driver for the OS that it can have problems with drives that have partitions larger than 128 GB. It is also a bios limitation with older systems.
Look to see if there is an updated driver for the OS X version you are running.
Also check in the Disk Utility to see how the drive is partitioned and formatted. If it is going to be a Mac only drive, partition and format it as HPFS. If it is a drive that you will use in Windows as well, use Fat 32 and limit the partitions to 128 GB or less.

You could also try a newer version of OS X like Tiger or Leopard. They are both more stable than older versions and have better support for devices.

Cheers and good luck.

Best

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<span>When the computer/laptop cannot see a boot file/disk on either the hard disk or floppy drive it gives an error message </span>- <span>"No bootable device. Insert boot disk and press any key"</span><span><br /><br />First thing, check to see if the is a floppy disk inthe floppy drive, if so removes this disk.</span><br /><span>If there was no disk in the floppy drive then it maybe a hard disk problem.<br />Check the BIOS to see if the hard disk is detected, if not open the case and re-seat the data cable on the hard drive and also where it connects to the motherboard disk controller.<br />If it still gives this error message and the BIOS does not detect this hard drive, then the hard drive is probably faulty.<br /><br />A further check on the hard drive, remove the hard drive and connect it to an USB hard drive adapter and connect it to a working computer's USB port, if this computer does not detect it as an external storage device then the hard drive is faulty.<br /><br />To get the computer operating again, install a new hard drive in your computer and then install Windows on this hard drive plus the computer's device drivers and your programs.</span>

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set the jumper on the maxtor to cable select and see if that fix's things ?

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Drivers are not necessary for hard drives - as long as your computer recognized it when you first installed it, you're all set. It sounds like your hard drive has failed, or become disconnected. Check the connections for IDE or SATA, and power. If they're both connected properly, listen when you power up the computer to hear if that particular hard drive spins up. If it doesn't, it might be dead.
If you have access to another computer, try installing the drive into it temporarily and see if it is recognized in that computer. If the drive has failed, you might be able to get it replaced by Maxtor if it's still under warranty. Unfortunately they will not recover any data on the drive for you; you must pay a data recovery specialist to recover any data on the drive, and this is expensive, so only do this if it's extremely important data.

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try doing a disk check on it

1 hold down the windows key and press r
2 type in cmd
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Had same problem. I shut down computer and restarted and Maxtor was installed and had desktop icon and everything worked then. I then backed up with no problems.

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Hi,

I understand that you are trying to move data from your computer to an external hard drive.

You can just copy and paste the files like Music, Pictures to the external movies when it is connected to the computer. The hard drive owuld be listed as an removable storage device icon in the My Computer window if you are using windows XP.

However, we cannot just copy and paste the programs in the hard drive. You need the installation files to be copied to the external hard drive, if you want them to eb backed up.

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