A bizarre thing happened today. I put in a new black ink cartridge into our HP Photosmart C6150. It worked fine for a little while, and then lost power with no warning. Note, we use this printer with a desktop and a laptop computer -- it connects via USB port.
I thought it might be the wall outlet, so changed outlets, and then tested to make sure the outlet actually worked (it did).
I unplugged the printer from the laptop, and switched to the desktop, and voila, it powered up.
The ONLY way it will turn on is if it is plugged into the desktop. This is not how it is supposed to work. I haven't tried resetting the printer yet or reinstalling printer drivers, but this just seems bizarre. Has anyone else every countered this problem?
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OK now this might seem bizarre, but did you go ahead and click the "Black Only" print option?
I have a C6180. Just installed all new cartridges. Tried to print and got the message that Cyan is empty. Tried all sorts of things. Then out of frustration clicked the Black Onl option. Document came out printed in color! Double checked with a picture that has lots of cyan colors. It all printed too! Go figure.
Hi, The "Oxc18" series errors can be removed by resetting the printer. Unplug the USB cable from the printer, remove the ink cartridges. When the "Insert ink cartridges" message appears unplug the power cord from the printer. Wait 1 minute (at least), then reconnect the power cord and turn on the printer if it didn't come on by itself. Reinsert the ink, close the unit and print a calibration page if prompted to do so. Finally reconnect the USB cable to the printer. If this doesn't work, the unit needs service (or replacement if the service call will cost more than a new printer). Thank you!!
Turn off the machine using the power button, unplug the power cord from the back of the machine, remove the ink cartridges, wait 2 min, plug the power cord back in, press the power button to turn on the machine, wait until the printer prompts that the ink cartridges are missing, then replace the ink cartridges. If this doesn't fix the problem you may have to re-prime ink through the system. There are instructions for doing this at http://www.ccl-la.com/blog/index.php/hp-photosmart-ink-system-failure-1/.
ITS NOT THE BLACK CARTRIDGE!!! Try changing the colour cartridge and see what happens. When a 9600 checks ink levels it does the black ink first, then the colour, if the colour is low it goes back and checks the black again but will constantly give an error message for the black cartridge. Sounds bizarre but try just the black cartridge in with no colour. print a test page in black only, if that does not print then it is a fault. Also make sure the driver is updated!!!