Question about HP Photosmart D7360 All-In-One InkJet Printer

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Paper Jam there is a sheet of paper stuck up where it gets ink on it i think how do i fix that? help ASAP please thanks

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1. Turn the printer off and open the access cover.
2. Look for any obstructions in the paper path and remove them if necessary. (It is possible to move the carrier assembly with the power off.)
3. Turn the printer on, load some paper, and press the Form Feed button.
4. Watch the paper as it feeds through and try to determine where the jam is occurring.
5. Check to see if all the rollers are turning.

If all the rollers are turning, there may be something in the feed path that you can't see. Go to step 6.
If not, there is probably a feed motor or a gear problem and the printer may require service.
6. If the paper is jamming under the carrier assembly, you may be able to fix it using the manual feed slot.
7. Turn the printer off.
8. Take a #10 envelope and feed it through the left side of the manual feed slot until it comes right through the printer to the back of the exit rollers.
9. Move it up and down first, and then slowly move it over to the right side. If something is stuck under the black guide plate, this may work it loose.

Posted on Sep 26, 2008

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I put paper on my hp printer and keeps jaming up wht can i do to fix tht problem thank you get to asap thanks again


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Printer is saying paper jam and I have cleared out all paper and clippings that were stuck how can I get it to stop saying paper jam?


Happend twice to me. What sometimes happens is that the paper roll was not changed at the time the ink was. Therefore the paper roll was allowed to remain in the printer until the very last sheet. On the last sheet there is a sticker that says paper out. (stupid idea) This sticker makes the last sheet of paper too thick to fit through the last paper guide / feed. Because of this, the ink film breaks and that specific error message is displayed until that last piece of 4x6 is pulled from the inside top paper feed. Clear that out, and all is good.. Change the paper every time u change the ink. Even if its not finished. They give you extra. And clear out all the paper from the cutter traay before you move the printer.
You must open up the front where the roll goes. Lay the printer back, and look up top where the paper ejects. you should see some of the paper in the feed. Pull that out with a tweezers.

Beware. I sent my printer to Sony and they tried to get me for a new cutter and thermal head. Close to $500. I then realized the problem because it happened on another unit I own. I told them to ship it back unrepaired and I fixed it myself.
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hello there. try re-seating the cartridge. Take it out, then put it back in.

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Probably a jam sensor is dirty or stuck. Look through the paper path for a stuck plastic sensor arm, or dirt or paper dust on photocell typr sensors.Paper sensors are normally located near where paper feeds, and where it exits the machine. The paper must pass over these sensors as it travels through the machine.If a scrap of paper is left on the sensors, they will report it as a jam. If you can, try manually pushing a sheet of paper through the printer, ONLY in the direction it normally feeds. This may free up a stuck sensor arm, or force out the jammed scrap.

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Print cartridge cradle stuck there was a paper jam. That was cleared, but now it says the cradle is stuck and the paper does not feed please help print cartridge cradle will not move


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1 Answer

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Remove the back cover and look if there's any paper stuck in the feeding mechanism.

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1 Answer

Problem


Hi,
Paper jams can be real or false. The all-in-one may report a paper jam when there is not any jammed paper, however, the solution to a real paper jam or a false paper jam is the same.
To fix the paper Jam errors please try the following steps:
1. Confirm that no foreign materials are inside the machine.
2. Confirm that usable paper is set.
3. Confirm that the paper is set properly.
4. Confirm that recommended paper is used, and the number of sheets set in the auto sheet feeder is within the limit.
5. Disconnect the printer power cord as well as the printer cable form the printer.
6. Turn the printer upside down and shake the printer in order to remove any obstacle which is stuck inside the printer causing the paper jam error.
Open the printer cover and remove the cartridges and check carefully if there is any small piece of paper which is stuck inside, if so carefully remove it.
7. Disconnect the printer power cord and press and hold the power button on the printer for about 15 to 20 seconds( this will release the flee power) and reconnect the printer and check.

Regards

Malik Khan

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1 Answer

Paper jam error, no paper to be found


Hi there I had one of these back at the workshop with the same problem it turned out to be a drawing pin that had stuck down the paper path. When you ope all the covers does the jam go away? If not there maybe a torn piece stuck in there. I don't think the two are related but worth a try to change ink. The other thing is that on some canon products you will have to press the stop button the clear.

Try this hope it works if not please get back to me.
J

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2 Answers

'Paper jam msg' when there's nothing stuck in there...???


Sorry can't help. Maybe you have damaged one of the paper jam sensors?
Try the link below which is the manual
http://alpha03.c-wss.com/inc/ApplServlet?SV=WWUCA900

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