Question about Maytag Neptune MAH5500B Front Load Washer

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Maytag Neptune - died with clothes inside and door locked

Hello, I have a 1.5 year old Maytag Neptune and it just shut off mid cycle with the door locked and I can't get the power to come back on. There is no sign of life, no lights on the display, nothing. I'm assuming this is a very bad thing but if anyone has any advice, it would be very welcome. Thanks in advance! -Bill

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  • josephbill Sep 26, 2008

    Wow, that was quick. thank you.



    The washer model number is MAH9700AWW, serial # is 10512876GC. I've already tried resetting the breaker and plugging it into another working outlet.



    Thanks again for your help.

  • josephbill Sep 26, 2008

    I have already tried resetting the breaker and a different power outlet but still not getting any power at all. Is there a fuse in the washer that I should check? If so, how do I access it? Thanks again!

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Hi there,

sounds like you may have had a power outage or tripped the breaker on the main electrical panel on your house. can you have a look for me please?

if not it's the main control board that is defective.

can you tell me the full model # & serial # (these will be located on your bill of sale, since you can't open the door).

i will check the warranty info and let you know if the board has warranty.

thanks.

Posted on Sep 26, 2008

  • Carmen Mikulic Sep 26, 2008

    No worries, I am on-line at this time almost every day. I am glad that I can respond to you quickly.



    Here are some more suggestions for you to try:



    Plug cord into live electrical outlet. Check for

    proper voltage.



    Check fuse or reset circuit breaker.



    Push any key to turn on the clothes washer.



    Push the rotary selector knob to start the

    washer.



    Check to see if the washer is in a pause or

    soak period in the cycle. Wait briefly for

    machine to start. (If washer is in suds period,

    “SUDs” will display instead of remaining time.



    Check for restricted drain system. During an

    electrical drain problem, “nd” error will occur

    after 15 minutes.



    Check water supply is working.



    Check water valve connections are good.



    Check the line filter and water valve filter.



    Check the machine control board terminal

    connections CN5, CN6 for good connections.



    and finally if the above checks out okay



    Replace console control board.



    let me know how it turns out.

  • Carmen Mikulic Sep 26, 2008

    no there are no fuses in the machine itself, as they are located on the control boards themselves. the fuses are also saudered on, so if the boards fail, you'll have to replace the board.



    i have also checked your warranty and you are unfortunately out of luck on this one.



    you can purchase the control board at www.reliableparts.com but i would recommed that you have a technician do the replacement. the control board itself usually comes with a 1 year warranty.



    the part # si 34001496

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