Question about Verizon Communications HTC SMT5800 Cell Phone - Silver

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Front keys on my phone won't respond

Recently, i've dropped it maybe, twice and the battery fell out. and when i powered it up, the gray keys surrounding the number pad on the front wouldn't respond. none of the directional keys, the ok key, the send/end keys, etc. none of them worked.

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  • johnequest12 Sep 26, 2008

    I have same issue, but only number pad won't respond..so i have to use numbers on slide out keyboard

  • Anonymous Jan 04, 2009

    i didnt even drop my phone at all, i just slept with it in my pocket one night, i wake up to find the front keypad not working, the numbers work fine, but not the buttons surrounding it. im thinking i will just take it to the verizon store.

  • shawnkelley Apr 11, 2009

    front keys not working either. just got it 2 months ago

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My phone did this. It was six months old and Verizon replaced it no questions asked. They ship you a new phone and you have ten days to mail the old one back so you have time to take them both to the store and let the tech move the contacts over.

Posted on Oct 18, 2008

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I DROP MY PHONE NOW IT WON'T WORK


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Reset


Switch-off your phone. 1. Press and hold 3
keys; Green dial key, *
Star key, no. 3 key on keypad and then press
the power on/off to
swtich on the phone. Remember, do not let go the 3
press and hold
keys until you see a formatting word screen show! 2.
After a few
minutes when the Full phone formatting completed, your phone
will
back to original system and factory settting.

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