Question about HP OfficeJet 6110 All-In-One InkJet Printer
When I open HP Solution Center I get an error message "No HP devices have been detected." However, my USB cable is connected and I can print from my applications without any problem. So, why can't the HP driver software detect my printer?
Hello Buzzland, this error usually occurs when the HP Digital Imaging monitor is not running in the background. HP digital Imaging monitor is a service that invokes the other services when required. If this service is not running, you may not be able to open the HP Solution Center.
You can usually find the icon of HP Digital Imaging Monitor in the systray. To check if the HP Digital Imaging Monitor service is running, open the task manager , and in the process tab, search for the file called "HPQTRA08.exe" . If it is not present , navigate to C:\Program Files\HP\Digital Imaging\Bin\ (assuming that your system drive is c: and the folder maybe HP or Hewlett Packard) and search for an application file named hpqtra08.exe. and double click it. The application will start running in the background. Sometimes it may also happen that you have unchecked some startup programs from the micosoft system configuration utility (msconfig) and this file (hpqtra08.exe) is also included in them. If so, you must check the application to run it on startup. Now , restart the system and open the HP Solution center. If it works, fine. If it does not work out , open "services.msc" from the command prompt and search for the service called "HPZPML" . If it is found, make sure it is started. (Set startup type = automatically). Restart the system and try opening the solution center.
Still if the issue persists uninstall the complete entire software and reinstall it. This will probably work in case all of ther others fail.
Posted on Sep 28, 2008
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Posted on Jan 02, 2017
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