Question about HP Deskjet 6940 InkJet Printer
On several types of files (word documents, web page printouts, PDF files) the printer prints the first couple of inches of the page, then quits and spits out the page, otherwise blank.
This doesn't happen when I press the test button, or when I print out an email. I get the full page in those cases.
Thanks for your posting in FixYa.
It is the spooler error getting in your Case.
Try this to kill the dependancy services that are not starting:
Remove all Print Spooler service dependencies other than the Remote Procedure Call service.
1 Click Start, Run and enter sc config spooler depend= RPCSS (there must be a space after "=" but not before it.)
2. By removing the other dependencies the Print Spooler service should be able to run, but the printer functionality may be affected, and it may be necessary to reinstall the printer drivers.
3. Don't forget to go back to services.msc \ right-click Print Spooler, and then click Properties.
Make sure that the startup type is set to Automatic. If it is not, click Automatic in the Startup type list, and then click Apply.
4. Under Service status, click Start.
5. Click OK to close the Print Spooler Properties dialog box
Otherwise go for reinstall the printer and its driver.
Posted on Sep 26, 2008
Hi Ellin, I'm sorry I didn't update the state of the problem. My printer started working normally after one night. I'm not sure what did it; it just fixed itself it seemed. I think it had to do with the driver. I first installed the barebone driver and it screwed up, then I installed the driver with all the bells and whistles (maintenance, photo editing software etc.) and then it works. Thanks a lot for all the help. I'll give you a good vote anyway. Have a great day!
Posted on Oct 19, 2008
a 6ya Technician can help you resolve that issue over the phone in a minute or two.
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Posted on Jan 02, 2017
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