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The print queue is what is locked up. Try deleting the items in the print queue.
Start by pausing the print queue. Then delete the items in the queue one by one.
When you have the last print job in the queue it will probably be jammed up in the transition between the computer and printer. Switch off the printer. This should cause the printer on the computer to become offline.
Try deleting this job abain. If it dissapears then turn the printer back on making sure the computer understands the printer is back online. Then try printing again.
If it does not dissapear then you will need to restart the computer to free up this job. When the computer is back up and running check the print queue again. If the job is gone then turn the printer back on and try printing again. If it is not gone then try once again to delete the print job and it should dissapear this time.
Once the job is gone and the print queue is empty turn the printer back on and make sure the computer understands it is back online again.
Go to START then RUN and type services.msc and click on OK. This should open services window. Scroll down to on the list and look for Print Spooler. Click on STOP on the left pane then restart the service. This should clear put the stuck document in your print spooler and you should be able to print again.
Hope this helps.
first remove the power and usb pin from the printer wait for few minutes then connect them back into the socket then click printer icon in the task bar and open it and remove all the contents then again remove the power and the usb of the printer and restart your computer then connect the power plug and the usb into the printer then click start settings printer and make your printer default then right click your default printer and select properties in the printer properties click print a test page
You might have to turn off the printer and turn it on again. If you cannot cancel print jobs in the queue, then your next step would be to shut down the computer and restart. The last resort would be to delete the printer and reinstall it.