I bought a new Oki C610 a couple of months ago to start up a custom art business. From the beginning, the DCT 4.5 paper has stuck to the fuser roller. With the first fuser cartridge, it just dog-earred on the right corner of the paper and then jammed. They downloaded the correct drivers and I was good to go for about 3 print jobs, then it started jamming again. I called them again and they sent out a new fuser. I just installed it and now the entire page is sticking to the roller. How do I make it come out of the back?

Hi Kyla, cool name...sorry I just got home from work and spent an hour typing you a reply and the darn thing was too big and I lost the first half, so I do it again but in bits in case is dissapears too;)

Ensure you have paper/media type set to glossy as it changes the speed at which paper is feed which in turn effects amount of heat generated in the paper, ie If it is set to heavy, paper is feed slower so we gwet more heat in heavy paper so toner can stick to it properly. transfer paper need to be set at glossy setting I beleive. Hi Kyla, cool name...sorry I just got home from work and spent an hour typing you a reply and the darn thing was too big and I lost the first half, so I do it again but in bits in case is dissapears too;) Ensure you have paper/media type set to glossy as it changes the speed at which paper is feed which in turn effects amount of heat generated in the paper, ie If it is set to heavy, paper is feed slower so we gwet more heat in heavy paper so toner can stick to it properly. transfer paper need to be set at glossy setting I beleive.

Feed sheets one at a time via the bypass tray (manual feed or MP tray). ensure page size is set correctly in printer for MP tray and in driver paper type and size.

I also think you should feed out the back, which is know us face up printing, to do this on yours you just open rear tray and extend the paper catching arm like this pic that I cant post as a comment now;( but look in the manual I provided for your printer it was from there.

Please read this guide to transfer paper use.. cant link now either so here is the web addresshttp://www.themagictouch.com.au/transfer... Feed sheets one at a time via the bypass tray (manual feed or MP tray). ensure page size is set correctly in printer for MP tray and in driver paper type and size. I also think you should feed out the back, which is know us face up printing, to do this on yours you just open rear tray and extend the paper catching arm like this pic that I cant post as a comment now;( but look in the manual I provided for your printer it was from there. Please read this guide to transfer paper use.. cant link now either so here is the web address http://www.themagictouch.com.au/transfer-paper-user%e2%80%99s-guide

Please run just plain paper for a few prints in your machine to clear any toner still stuck inside from the jamming and to ensure your print isn't jamming on normal paper so we know it only the paper giving us grief not the printer itself. (please excuse so so many typos Im getting tired and trying to type too quick.;) Please run just plain paper for a few prints in your machine to clear any toner still stuck inside from the jamming and to ensure your print isn't jamming on normal paper so we know it only the paper giving us grief not the printer itself. (please excuse so so many typos Im getting tired and trying to type too quick.;)

When you go to print ensure you are not printing outside the margins your computer should warn you if you are once you have page sizes set correctly in document (ie word page size) and the printer driver (oki icon/ printer properties/preferences) and printer itself (menu settings).. I'm going to leave it there but please come back to me with results or issues and we will sort it one way or another. oh and ensure paper is for laser not inkjets... big difference, inkjets dont use a fuser to melt toner to paper..but I think DCT 4.5C or w is for laser so we have the right gear so it seems.

cheers

Steve When you go to print ensure you are not printing outside the margins your computer should warn you if you are once you have page sizes set correctly in document (ie word page size) and the printer driver (oki icon/ printer properties/preferences) and printer itself (menu settings).. I'm going to leave it there but please come back to me with results or issues and we will sort it one way or another. oh and ensure paper is for laser not inkjets... big difference, inkjets dont use a fuser to melt toner to paper..but I think DCT 4.5C or w is for laser so we have the right gear so it seems. cheers Steve

Thank you for ALL of your tips! You have given me more advice in one day that their tech support has given me in TWO MONTHS! Unfortunately, I am still having the same problem after taking all of your advice. I am printing a light green floral print and changed the settings to glossy, and it is still sticking to the entire roll. The printer is plugged into the wall socket and I am using a USB port cable... OH! And I got a Fatal Error #928 the other night as well... Thank you for ALL of your tips! You have given me more advice in one day that their tech support has given me in TWO MONTHS! Unfortunately, I am still having the same problem after taking all of your advice. I am printing a light green floral print and changed the settings to glossy, and it is still sticking to the entire roll. The printer is plugged into the wall socket and I am using a USB port cable... OH! And I got a Fatal Error #928 the other night as well...

Also, it prints just fine on 5x7s... just not A4 Also, it prints just fine on 5x7s... just not A4

Hi Kyla the error isnt too much of a concern i guess. It refers to the machine not being able to turn the fuser unit so I'm thinking you got that when you had a jam in it.
Does it print a4 paper ok? If it does then the issue is, I think, that you need special A4R transfer paper, not A4. A4 is for printing sideways ie long edge first and A4R is for feeding short edge first as you must due to limits of your OKi as it is not a A3 printer which can feed a4 sideways.. see this
"4. A4 size paper must not be fed short edge first! SEF feeding can lead to damage of the fuser rollers. All MagicTouch paper products can be obtained in A4R/SEF format if required ie for A4/Letter size printers." thats from magictouch link i posted before.. I would also for the fun of it try printing with paper type light or thin to see if that helps the problem but it may well stop the powder sticking to the paper properly. What is the exact codes on your paper and I'll check if it does indeed need to be A4R stuff

Steve Hi Kyla the error isnt too much of a concern i guess. It refers to the machine not being able to turn the fuser unit so I'm thinking you got that when you had a jam in it. Does it print a4 paper ok? If it does then the issue is, I think, that you need special A4R transfer paper, not A4. A4 is for printing sideways ie long edge first and A4R is for feeding short edge first as you must due to limits of your OKi as it is not a A3 printer which can feed a4 sideways.. see this "4. A4 size paper must not be fed short edge first! SEF feeding can lead to damage of the fuser rollers. All MagicTouch paper products can be obtained in A4R/SEF format if required ie for A4/Letter size printers." thats from magictouch link i posted before.. I would also for the fun of it try printing with paper type light or thin to see if that helps the problem but it may well stop the powder sticking to the paper properly. What is the exact codes on your paper and I'll check if it does indeed need to be A4R stuff Steve

Link to service manual , please note this is not your exact machine as service info is confidental but this one is already onthe web, so i cant be told off cause i didnt put it up, and the codes if you need them are pretty much all the same as this older model.http://www.a2itgeek.com/service/OKIDATA/... Link to service manual , please note this is not your exact machine as service info is confidental but this one is already onthe web, so i cant be told off cause i didnt put it up, and the codes if you need them are pretty much all the same as this older model. http://www.a2itgeek.com/service/OKIDATA/Color%20Laser-LED/C5500-C5800-C6100.pdf