My printer will not feed any paper. I have worked with it for several hours and still will not feed. I have had no problems until know. Had this machine for years. I have always been able to fix problems but this none has me stumped
Are the rollers turning when the job is received? This is a very fussy printer and seems to misfeed often. If the rollers are turning, clean those rollers well with a damp rag. Take a can of air and throughly spray it out. Check for bits of paper that have been lodged in the rollers. Make sure the paper is well fanned by hand (put air in between the sheets) before you load it. Make sure the paper is all the way back.
If the rollers are not turning, then you have either a software problem (job not received correctly) or a mechanical issue. Hope this helps. If so, would you please rate this solution? Thanks!
- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
You need first to take the printer apart and clean the rollers and make sure no foregn object is causing the problem and after that after cleaning and still have problem reller replacement maybe needed....
You open the door from the back of the printer (turn the knobs) and the paper can be removed from the back. After removing paper jam, replace the door. It is a long door as wide and the printer, but about 2 1/2" wide.
1. Turn the printer off and open the access cover. 2. Look for any obstructions in the paper path and remove them if necessary. (It is possible to move the carrier assembly with the power off.) 3. Turn the printer on, load some paper, and press the Form Feed button. 4. Watch the paper as it feeds through and try to determine where the jam is occurring. 5. Check to see if all the rollers are turning.
If all the rollers are turning, there may be something in the feed path that you can't see. Go to step 6. If not, there is probably a feed motor or a gear problem and the printer may require service. 6. If the paper is jamming under the carrier assembly, you may be able to fix it using the manual feed slot. 7. Turn the printer off. 8. Take a #10 envelope and feed it through the left side of the manual feed slot until it comes right through the printer to the back of the exit rollers. 9. Move it up and down first, and then slowly move it over to the right side. If something is stuck under the black guide plate, this may work it loose.
Yes, I have had the same problem at times. The best solution is to 'fan' the paper well (put air between the sheets) BEFORE putting it in the tray. Also, tap down the front edge of paper (that enters the printer) to align the sheets better. You can also clean the rollers with a damp rag to help traction. Hope this helps!
Contact hp. They have a small item (roller clelaner) that you insert it into the printer as if it were paper and it seems to clean up your rollers. It takes about 15 minutes and it works. I also had the same problem and this solved the issue.