Question about Sony Handycam CCD-TRV408E Camcorder

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C31:43 After a couple of seconds the tape stops and a failiure message C31:43 turns up. Both when recording and playing. What's wrong, and what can I do? Ihave tried all simple things like removing battery, cassette, resetting, drying etc., butnothing have helped.

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This happens to me 2 if you have found a solution please write back as mine still does it and it has been like 3 years :/
thankyou

Posted on Feb 24, 2010

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Sony DCR-TRV460 not playing back, blue screen


Follow this procedure to troubleshoot if a blue screen is displayed when attempting to playback video from the camcorder.
  1. Stop the tape.
  2. Ensure the tape has been rewound to the beginning of the video recording.
  3. Play the tape.
  4. If the issue is not resolved, stop the tape and remove it from the camcorder.
  5. Clean the video heads of the camcorder using a dry head cleaning cassette.IMPORTANT: Follow the instructions for use provided with the head cleaning cassette. It may be necessary to use the head cleaning cassette more than once per session.
  6. Reinsert the tape into the camcorder.
  7. Play the tape.
  8. If the issue is not resolved, stop the tape and remove it from the camcorder.
  9. Insert a different tape with video footage into the camcorder.
  10. Ensure the tape has been rewound to the beginning of the video recording.
  11. Play the tape.
NOTES:
  • If a blue screen is still displayed, then the camcorder may require service .
  • If the tape plays back correctly, then the first tape may be faulty or there is a problem with the video recording.

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You can try first a reset from menu, then , if firmware is available you can reinstall firmware.

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Pull the battery out to reset it. Get a DV tape cleaner to clean out the tape deck.

That should solve both.

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I have a sony 14E and suddenly it stopped playing and recording. With vertical lines on the screen I knew to clean the heads. No effect on the recording/playing malfunction.

However I persevered and it seems to have worked in it is now recording and playing back. The steps I suggest, with PERSEVERANCE, are :
1. Clean the heads (I did it 3 times in all, with about 1 hour between each session);
2. Leave the camera open (tape section) for about 2 hours and put the camera (with or without tape) in a warm place. (I also had condensation messages).
3. Once it is warm put in a recorded tape and attempt to view it. At first I had "dirty" vertical lines for a few seconds but it cleared and played normally.
4. If Step 3 still does not work repeat 1 and 2. As I said PERSEVERE.
If Step 3 works then try to record. It should work hopefully. If not, repeat 1 and 2 (shortening the "Warm Up" time).
Good luck. I hope mine continues to work OK now. It is to do with dirty heads and coldness I think.

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1 Answer

No picture seen or recorded - only audio


I had a similar problem with my Sony 14E in that it would not record at all - sound or pictures. Prior to that I had the lines indicating head cleaning necessary. I did this, and still nothing. I then did the following which you might try.
1. Clean the heads (I did it about 3 times in the space of a couple of hours).
2. Leave the camera tape section open (with or without the tape in) for a couple of hours and the camera in a WARM PLACE. I had condensation message prior to my problems too.
3. Put in a recorded tape and attempt to view it. Immediately I had the "dirty" lines for a few seconds then it played the recording.
AT THAT STAGE I TRIED TO RECORD - NOTHING.
Repeat Steps 1 - 3 because this seems to be about dirt and cold.
4. When step 3 is reached again! try to record. Eventually this worked for me.
I hope this helps and works for you.

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1 Answer

Camera wont play or record has message c:31:23


Basically, the error message indiactes the reels are not turning, either because of a defective tape or a fault in the mechanism. Try a new tape. If the problem persists, you will have to have the camcorder serviced. please be sure to rate this solution. Thanks!

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Eject light comes on after I start playing the tape


ksmitheram,

I had the same problem with my camcorder just awhile ago. This can reflect a low battery. Try plugging in the camcorder for a couple of hours without using it. Then try recording or playing back the tape with it plugged in. Unplug it and check again. If this does not work you may have to replace the tape head.

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Will not record or play back.


the head may be dirty, try cleaning the head with a cleaner tape and try recording again.

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This is not a problem with the tape but the camera. The only way to fix it seems to be to find an empty spot on the tape or a spot you don’t care if you record over. Then record for a second then go to video mode and you can play the tape without the blue lines. Or buy something else to play the tapes which should be fine either way. Darn camera !

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Lisa, E04 is an error code which shows that one or both of the reels has stopped during play or record operation. We find that tapes with liquid contamination can stick to internal parts in the mechanism causing this error. Try another tape, if this does not resolve the problem something is defective in the tape transport. Good Luck to you! Joe Weibel customelectronics.org

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