Question about Philips VOIP8411B/37 IP Phone

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Problem with philips voip841

Hi, I set it all up following the book but it will not connect to internet.
I have connected the Ethernet wire accordingly to an open LAN port
in my wireless ADSL router. The light at the LAN ports comes on.
The light at the base (Ethernet connection) comes on but...the telephone will not allow connection and says "connection failure" when I try to use Skype... I am missing something here ? Do I have to configurate the
telephone with some further details about my ADSL line or internet connection...? PLS CAN YOU HELP ME. THANKS from Gran Canaria. Jas

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  • jadelro Oct 13, 2008

    The problem is that when I check the handset it seems to have picked up NO IP ADDRESS despite the fact in my wireless router I can see that an IP NUMBER and a MAC ADDRESS has been assigned to the VOIP... (???). I also made sure that the DCHP option of my router is ON so I cannot understand why the handset DOES NOT PICK UP THE IP NUMBER AUTOMATICALLY...

    When I check the DCHP option on the handset it reads ENABLED but, if I change the setting to

    Spanish and then check the same DCHP option in the handset it reads "DESACTICADO"...which

    means "NOT ACTIVE"... This really looks like a faulty VOIP, doesn't it ?

  • Anonymous Feb 12, 2009

    My Philips voip841 problem is that when I dial, I get a message that skype is off line. It was working for a while???


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Try retrieve the IP address of your VOIP841, on the handset press the “Menu” button, navigate to the “Settings” menu and choose the option “Network”, then "DHCP", it should give you an IP address, make a note of this. Open your Internet browser and type in the IP Address of the VOIP841 into the address bar. The Internet browser will show the internal Internet page of your device. Login with the following username and password:
Username: philips
Password: voip841

After logging in please navigate to the “Skype” menu option in the left side menu. On this page y ou can type your Skype username and password. Once they are filled in save your settings and test on the handset if everything is working.

Posted on Oct 12, 2008

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Cannot access

In order to restore your router to its factory default settings, please follow these steps:
• Ensure that the ATA is powered on (for at least 20 seconds).
• Use a paper clip or a pencil tip to depress the reset button for ten seconds and release. At this point, the reset is in progress. Do not
power off the unit at this point.
• After the ATA reboots, the default settings are now restored. This entire process takes several minutes to complete.
• Once you have reset the ATA to its default settings you will be able to access the device's web configuration using with username "admin" and password "admin".

1. Connect the WAN port to your broadband router using the Ethernet cable supplied. If you would like your PC to be connected to the network through the V210P/V220, you can connect another Ethernet cable (not supplied) from your PC to the LAN Ethernet
port. This enables your PC and the ATA to share one Ethernet port on your router/switch.
2. Connect your telephone handset to the Phone port. For V220, you can connect an additional handset to Phone 2 port.
Notes: A second VoIP account is needed unless your VoIP provider supports multiple connections from the one account and both ports need to be configured
individually (even when using one account that supports multiple connections).
3. For V210P unit, connect the Line port to your PSTN wall socket.
4. Connect the AC power adaptor and press the power button to turn the ATA on. The ATA will boot up and in a few minutes, the
Power and Ethernet Lights will light up.

You can read more here:

Good luck

Oct 31, 2012 | NetComm V210P

3 Answers

Philips VOIP 841

Hello sir,

Try reloading skype again ....

Mar 05, 2008 | Computers & Internet

1 Answer

Http server password for VOIP841?

try this...

Jan 09, 2008 | Philips VOIP8411B/37 IP Phone

1 Answer

Philips VOIP8411B/37 IP Phone - Cannot make outgoing Skype calls

the internet connection's outgoing is too slow. ALl internet connections have an outgoing and an incoming speed. Make sure you are not uploading anything to the internet or get a faster internet service provider

Apr 29, 2009 | Philips VOIP8411B/37 IP Phone

2 Answers

¿Can be installed to work with other voip company instead of skype

Hi Mudi, This phone only works with Skype. Sorry about that. The phone also handles POTS calls (landlines) but you have to connect a physical phoneline to it!
With best regards, Fred

Aug 15, 2008 | Philips VOIP3212G/37

1 Answer

VOIP841 will not register

Probably there is typo when entering user name or login. Check and see perhaps there are some unnecessary spaces in user name or password.
Also make sure internet connection is on and working + router is configured to accept new connection.

Aug 06, 2008 | Philips VOIP8411B/37 IP Phone

1 Answer


You only need a router and a DSL connection (with a Philips VoIP841). Have a look to this review: - Review :: Philips VOIP841 PC-free DECT/Skype phone - world's first review : Page - 4/4


Jan 04, 2008 | Philips VOIP8411 IP Phone

2 Answers


Yes, If your phone supports SIP then you should be able to program any service provider. On the other hand if this is a Skype only phone then you will not be able to use it with any other service besides Skype because they use a non-standard protocol.
I tried looking up your phone and the closest I came was :

This says in the Tech Specs that it is voip client and softphone compatible (whatever that means). It doesnt say it is SIP compatible. So look up the user manual and if it says that your phone is SIP compatible then you should be able to program any VOIP service provider (90% of them are SIP based) but if all the manual mentions is Skype and nothing else, then you might be out of luck.
Hope that helps!

Nov 29, 2007 | Philips VOIP8411 IP Phone

4 Answers

Philips VOIP841 Cannot connect to Skype - Adsl problem?

Right. I've fixed it!

Here's what I did.

- You need to upgrade to the latest firmware. This is available from the Philips website. Make sure you select exactly the model of your phone. There are some instructions about how to upgrade the firmware in the manual
- Then you need to perform a reset of the system. ie: get a sharp tool and ram it into the tiny little hole on the black box which comes with the phone. If you don't do this after upgrading, it doesn' t work.
- One other tip is to check the firewall settings on your router allow the traffic in/out as well.

I called the Philips service center, and they were a bit useless, but they said if it doesn't work you could try taking the batteries out of the phone for 4 hours. Hmmmm... only try this if the above doesn't work!

Good luck.

Oct 27, 2007 | Philips VOIP8411B/37 IP Phone

6 Answers

Phillips VOIP841 skype phone

DeRegister the handset and then reregister it to the base

On handset


1 ) press Reg. Register shall be highlighted.
2 ) press Page key on the base unit until the two indications turn off.
If registration is successful,the signal icon 070928095554_21019.bmp displays steadily.
If registration failed,repeat the above procedure.

Sep 17, 2007 | Philips VOIP8411B/37 IP Phone

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