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Make sure your fax line just connect to one device (just fax device)
sometimes other device cause this problem.(and you must know most (old ) telephone lines can handle up to 3 devices (if you connect more than 3 devices, you may have some noise on the line or disconnected other devices issue or even your line fuse may damaged due to low amperage.
what you can do?:
1- disconnect another device and check
2-use another line
3-use ADSL Splitter to decrease your noise on the line
4-check your telephone cable for probably damaged
5-go to certified repair center for checking
Hi there, the fax machine on your all-in-one printer is really handy when it works properly. Getting your fax capability back requires a troubleshooting process that moves through the possible causes of a problem and arrives at a solution. Follow these steps to troubleshoot the fax machine on an all-in-one printer.
Plug the power cords in, push the power buttons on and get everything up and running. Sounds simple, but lack of power is the culprit quite often.
Step 2.Check for a phone connection in the correct input jack. Some printers with fax capability have more than one phone jack so you can hook up an answering machine or another phone "downstream" from the printer. Consult your instruction manual to determine the right connection for your printer.
Step 3.Swap out the all-in-one printer for a working phone to find out if the problem is in the phone line coming from the wall. Once you hook up the phone, you should get a dial tone if the line is working. Remember to reconnect the all-in-one printer after you're done.
Using the 1515 as a fax machine is a pretty simple procedure if everything works right. All you have to do is hook a working phone line up to the phone jack on the back of the copier (the one labeled LINE, not TEL).
Why won't the fax work? If it is giving you an error message, what is the message?
If you are not getting a dial tone when faxing, unplug the fax from the phone line and plug a working phone in, and see if the phone gets a dial tone. If it doesn't, there is a problem with your phone line.
You can also try plugging the fax machine into another phone line. If the fax works on that line, then there may be a problem with the first line.
Are you having problems sending faxes or receiving them, or both?
check the hand set is correctly seated on its cradle.
Check the Hook button on the front of the machine.
Disconnect the fax machine from both the phone and power lines for several minutes, reconnect and try again.
Hook a phone to the fax line and try to dial out... a fax line is no different than a phone line at your house ,, don't use a multi line phone like the ones at the office use a phone like you would have at the house to hook the the fax line .. If you are able to dial out call someone and check the line for static and pops they can cause the fax not to work either.. Good Luck
I am reading 2 different things into this post, so if I am of base let me know exactly what is happening. If you are getting an off the hook message on the machine display, there is an actuator on the cover where the phone is on the machine that is for some reason not being actuated. The cover poped off a little, the actuator broke. But it is not turnign on a switch that tells the machine the phone is connected and on the hook.
Now if you are simply not getting a dial tone. What happens when you plug a phone into that jack? Do you then get a dial tone? If you get a dial tone on the phone and not the machine, then try connecting the phone into the cord of the fax machine to eliminate the phone line itself. If you do that, and you still have no dial tone on the fax machine only. The modem on the fax machine has failed and would need to be replaced.
I suspect a phone line issue, but unsure if you have checked that as of yet.