Question about Umax Astra 6400 Flatbed Scanner

1 Answer

Computer not reconising scanner

The Scanner turns on as normal but each time I try to scan my computer replies 'no scanner found' or 'no drivers installed'
I have even reloaded drivers and still the same response from my computer


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  • jljonesiii May 11, 2010

    What operating system are you using?

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  • 10,319 Answers

Here is a webpage with assorted downloads for the driver you need
Choose the one that fits your computers programming. I did not see if you have a Mac or XP,Vista and so on.
Also thanks to the 4 thumbs up in advance for I really need the great rating for computers now
Frank

http://www.google.com/search?hl=en&rls=com.microsoft%3Aen-us%3AIE-ContextMenu&rlz=1I7GWYE_en&q=Umax+Astra+6400+Flatbed+Scanner+driver&aq=f&aqi=&aql=&oq=&gs_rfai=

Posted on Jul 29, 2010

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Posted on Jan 02, 2017

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Hello,

If it is your first time using your printer, then you need to install the driver for it to work.

If you have used your printer without any problem before then, there are two possible reasons why your printer/scanner is having that issue:

1. Connection error
2. Driver problem

First thing's first. Restart your computer and your printer. there are times that computers and printers just need a restart for it to work. Yes, it's strange but it's how things work with machines. They need rebooting to work smoothly.


If rebooting your computer and printer won't fix the problem. Here are the things that you can do.

1. Connection error:
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a. Turn off your printer and turn it back on. Try scanning, if no go.. proceed to step b.

b. Unplug your printer from your computer and unplug it's power cord and press and hold the printer's power button to 5-8 seconds to completely drain the power. Plug it back in to the wall outlet leaving the connection between your computer and the printer still unplugged. wait until your printer completely turns on. Plug it to your computer and do the scanning process.

If all steps above don't work, then you need to check the driver.

Uinstall the driver of your computer by going to the control panel. After uinstalling it, then reinstall it by using the dvd that came with your printer. Follow the on-screen instructions and try scanning. It should work.

If it doesn't, please reply to this thread.

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As I want to scan a paper, scanner does not work properly. I tried many times but the scanner cut the paper from diffent areas as I tried over and over for several times. I got the exact scan maybe ten...


the drivers for the scanner might have been corrupted
you might have to uninstall the scanner restart your computer then reinstall your scanner
if your printer/scanner came with an installation disc the drivers could be on it
you might have to uninstall the printer/scanner restart your computer then reinstall the printer/scanner and its drivers
click start control panel administrive tools computer management device manager scroll to ports(COM&LPT) + to expand you should see a communication port and Ecp printer port you might see a yellow?question mark this will mean you need to install a new driver for this device right click you will have options to update driver,disable,uninstall or select properties again you will have the similiar options also have option to troubleshoot
lift the lid on your scanner lay the photo face down then select scan document/photo it will ask what format you want to scan it then it will ask where you want to save it browse select the file/folder where you want to save it (my pictures) most common
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Looking for a windows 7 version for my xerox one touch 2400 flatbed scanner. Cannot run with existing Xerox scanner installation disk.


HERE IS THE OFFICIAL XEROX WEBSITE FOR DRIVERS:

http://www.xeroxscanners.com/en/uk/products/X2400/drivers.asp

REMEBER THAT XP DRIVER WORK IN WINDOWS 7 WITH OUT PROBLEMS.

TO INSTALL DRIVER FIRST TURN OFF YOUR ANTI-VIRUS SOFTWARE.
THEN UNPLUG SCANNER FROM COMPUTER.
THEN INSTALL DRIVER
AND ATTACH SCANNER THE COMPUTER WILL SAY IT FOUND NEW HARDWARE AND ALLOW IT TO SCAN FOR BEST DRIVER.
AND AFTER IT IS DONE REBOOT COMPUTER AND USE.

IF THIS DOES NOT HELP PLEASE EMAIL ME AT RAFURMANEKJR@HOTMAIL.COM
OR REPLY TO THIS PAGE

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I try to scan a document and it says that I am not set up on pc. I use just the scan button and it still won't scan. Help please!!!


Verify cables connected properly to the back of the scanner
If the scanner is a parallel port scanner it is likely it has two available connections on the back of the scanner. Verify that the cable coming from the computer is connecting to the IN, Computer IN, computer, or similar connection.
Ensure that the scanner is getting power
If your scanner is not getting power it is recommended that you check the connections ensuring that they are connected properly to the back of the computer and from the scanner to the wall. If you have the scanner connected to a power strip and or surge protector it is temporarily recommended that you connect the scanner directly to the wall.
If the computer scanner is getting power, you should notice the inside light come on when the power is first received by the scanner.
After checking the connections you still get no power to the scanner, it is recommended you contact the manufacturer of the scanner.
Additional parallel port scanner troubleshooting
If you have another device connected in between the scanner and the computer, turn off the computer and temporally disconnect the devices connected to or from the scanner. If, after disconnecting these devices, the scanner works, it is likely that another device may have issues or may be unable to work with other parallel devices.
PC Windows users verify no TSRs are running in the background
Press CTRL + ALT + DEL and end task all currently running software except explorer and systray and attempt to scan again. If this resolves your issue it's a possibility that an application in the background such as a virus utility is preventing your scanner from scanning.
Verify the LPT port mode
PC users ensure that the LPT port mode within the computer BIOS is set to either EPP or bi-directional mode and/or try alternating between these two modes.
Update the drivers
Verify that the latest drivers are installed for the operating system being used on your computer. A listing of computer scanner manufacturers and links to the drivers pages can be found on our scanner drivers page.

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[alan sixsmith] patricia your an angel. i'd kiss you if i could. a very happy new year to you and yours.xxxx
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