Brushes wont go round on my dyson? - Dyson DC14 Animal Bagless Upright Cyclonic Vacuum

You may need a new belt if the brush bar motor is working properly. It could be the switch or brush bar motor if the motor does not run .

Hi there Amanda, it's Jack at Dyson.

Unfortunately it sounds like the shoelace jamming the brush bar may have caused damage to the cleaner head. It's probably best if you can give our freephone Helpline a call so we can take some further details. If your machine is within our 5-year guarantee period, our experts can confirm if we're able to replace the cleaner head for you.

You can reach us on 0800 298 0298. Calls are free from UK landlines, and we're available from 8am-8pm from Monday to Friday, and 8am-6pm on weekends.

We'll look forward to speaking with you.

My brush on my Dyson DC35 wont spin.

Hi there,

Sorry to hear you're having a problem with your DC15. You might find it helpful to visit the Support section of our website and follow these simple steps:

http://www.dyson.co.uk/support/help.asp?article=903&product=DC15-ANIMAL

You should find this resolves the issue. However, if you're still having difficulties, please get in touch with us free, on 08002980298 (UK), or 1866MYDYSON (US), so we can run through some checks over the phone.

Kind regards,

Jack
Dyson Customer Service

The brush will not rotate when the machine is upright. The brush only rotates when it is reclined; in use.
On the side of the housing where you place your foot to recline it is a round knob. Turn it one click clockwise if you can; to the "auto" position.
If the brush doesn't turn then when the machine is reclined, it needs attention to the belt and/or clutch mechanism.

The belt probably broke. Replace it and it should be good to go.

That means that the belt is worn, stretched or broken and needs to be replaced. Here are the belts you need:

Dyson DC07 Belts

Hi its Darran at Dyson.

Simply switch the machine off and stand it upright. Press the brush bar on/off switch once and then turn the machine back on.

When you release the machine into the vacuuming position, the brush bar should start to turn again.

If you still having problems, please contact our Helpline on 0800 298 0298 (UK) or 1866MYDYSON (US).

Kind regards
Darran
Dyson Customer Service

most likely the belt is broken. Bad news regarding all Dyson's. You can't replace just the belt your self. You have to purchase a new belt assembly which includes the gears. And it wont be cheap. I would call it a design flaw but i am sure that dyson calls it a profit scheme.