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russell ogden Posted on Nov 04, 2011
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Buyer has my item his payment failed now he wont pay

The buyer sent payment late fri night of last week but added a . on the end of the email address. I received a email stating that he had made a payment however it never appeared in my account because the adding of the . after the com made the address invalid. I have contacted him with regards to getting payment and he either says it's my mistake so i should not expect anything or just ignores me

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  • Expert 66 Answers
  • Posted on Nov 06, 2011
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Joined: Aug 02, 2011
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Actually your buyer can definitely cancel his/her payment on paypal since its unclaimed.. then if they dont want to continue the transaction just file a cancel transaction case on the resolution centre then wait 8days then close the case. you will not be charge for the final value fee and the case will be cancelled. :)

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0helpful
2answers

I think im being scammed

Gumtree Paypal scam

I searched and found an example of similar scam with the same Chinese shipping $950.00 request.
"
Also an email from [email protected] with similar message.

I went along with it to see how they would get the money out of me and after a few emails between one anther he told me he paid me through paypal and that they will email me soon. I got the email from address and title
[email protected]. <[email protected]>.

they told me they will not realse payment unless i pay the shipping first of $950 to

Name Yujiao Yue
Address City:Dongba Zhong lu
Beijing
:Beijing
100027
China.

Also this was in the email from "paypal"
Note:
* As this transaction was done via our e-mail payments service, any inquiries and necessary information should be sent to us by directly replying to this message, because of the status of this transaction, it has not been passed on to our customer care phone service section and all inquiries should be directed to this e-mail address as it is the one monitored for your transaction.

* If there's any refusal from you to act upon the receipt of this payment notice, we will have to take a LEGAL ACTION against you as this is just a way to ensure PayPal a safer place for all our customers.

I havent emailed back after this reply but i just thought ill share this event on this site. thanks for reading,"
0helpful
1answer

I sold an item on Ebay.But Before I gave the customer a shipping charge.he payed througth paypal an amount which was less thanthe fee which the Post office charges.Because the actual fee is greater he...

Hi,

FIrst you need to check your site preference if you allowed the buyers to edit the payment totals, if it is set up as yes you will need to disable it.

well, the buyer should pay whatever amount of shipping that you have placed in your listing. If the buyer will fail to do so, you can report this to Trust and Safety by using the link below
http://pages.ebay.com/help/contact_us/_base/result_3_6_10.html
click the email us link at the bottom

It will be your discretion on what you can do about the buyer, you can issue refund and then add the buyer in the block bidder buyer list. Unfortunately, this buyer can still leave you negative so please do be careful in dealing with this type of buyer. You can grant the buyer's wish to cancel, file a cancel transaction and you will get the final value fee credit.

In the future, you may want to add a shipping table in your item description so that buyers will see it before they purchase your item.

I hope this helps you a little.
0helpful
1answer

I sent a postal order on payment for an item, iv not recieved the item and the seller is being horrible and wont help. they have accused me of lying about paying. i sent the payment to the address they...

Did you send the postal order registered post, where a signature is required on receipt?

You basically have no proof of posting it otherwise, it could be lost in the post.

If you sent it recorded delivery and it was signed for, then you could get the police involved.

I would open a case with ebay in case they have had complaints from buyers with this seller before. If you get the police involved, give ebay the incident number as it helps them with their enquiries.
0helpful
1answer

Trying to use pay pal to pay for my order on e bay but it wont go through

Thanks you for writing in regard to your payment concern. As you are unable to pay for the item youve purchased using PayPal. Let me help you with this.
First, I want to know the error message that you are getting so we can assist you further.
Now, if the error message you are getting is "Unable to process payment. Please try again later" or something like that, the best thing that you can do is to do a manual payment thru PayPal.

But first, you need to contact your seller and ask for a manual invoice and his correct PayPal email address.
Here is how you can get the sellers contact details:

Here are the steps to have the member's phone number emailed to you:
TO REQUEST THE MEMBER'S CONTACT INFORMATION:
1. Click the "Advanced Search" link at the top of any eBay page.
2. Click the "Find Contact Information" link located to the left of the page.
3. On the "Find Contact Information" page, enter in the User ID of the member you wish to find and the Item number of the item you are trading with the member.
Please be reminded that at the same time, we'll also send your contact information to your trading partner for fairness sake.
Once you have the invoice and his correct PayPal email address, you may then pay the item manually thru PayPal.
Here are the steps:

As a work around, you can just send a manual payment to your seller's correct PayPal email address by using the "Send Money" tab from the PayPal site.

The good news here is you are still covered by the Buyer Protection Programme.

Here's how:
1. Log in to your PayPal account.
2. Click the "Send Money" tab.
3. Choose "Send Money Online".
4. Under "Payments made mainly to purchase goods or services", select "eBay Items" or "Goods".
5. Then hit the "Continue" button.
Hope I was able to cover everything to resolve your concer.
0helpful
1answer

Ebay is sending my paypal money to somone else

Hi there!
If you are the seller please check the PayPal email address you have in the listing that you posted. you can do this by clicking the sell similar link in the item page then check the section to where you need to add the PayPal address.
If it's not correct, you can contact the buyer and ask the buyer to cancel the payment and then you can send a manual paypal invoice, you need to ask the buyer for his/her paypal email address.
If you are the buyer, check with eBay to why they are sending your payment to another member.
ebay live help:
http://pages.ebay.com/help/basics/n-livehelpemail.html ebay phone number: http://contact.ebay.com/ws/eBayISAPI.dll?ContactUsNextGen&Query=How%20do%20I%20verify%20my%20seller's%20account%3F
0helpful
1answer

Not receiving payment from pay pal

You need to log in to your paypal account then click on transfer funds.
0helpful
1answer

I purchased a I pod and it was confirmed that my bank has been charged today i got a email from th what do i do next dont want to pay twice can you check to see whats going on with thise seller saying i...

Sometimes it takes upto 10 days for paypal payments to clear. Your seller might be waiting for it to clear before sending the goods or even acknowledging payment. It might be worth emailing him for clarification and wait a couple of days for clearance. As a seller i personally sent out goods once and the payment even appeared in my account, however the payment was then cancelled before it cleared and so i lost 200 ukp, the buyer never paid but i had sent the goods, so many sellers are very wary of this trap and wont send out until payment cleared.
0helpful
1answer

Paying for item

My name is Gilberto Rodriguez I made a payment (Pay PAl) for item 380070290438 (Beatles for Sale Mini LP, CD) aprox 2 days ago to [email protected] now I received from her a note explaining she can't take this money ($19.99) in Russia because they only have there one type of "Pay Pal" called "CCNOW), then I sent a payment last night to CCNOW as she instructed, and I received the receipt of this second transsaction # 38693948SF3372829...BUT IS A SECOND PAYMENT I MADE. Can you tell me what to do now? I must to cancel my first payment witn the regular Pay Pal? Because I don't want to paiy twice for this item. Thanks in advance my day phone 305 718- 8067 ( GILBERTO RODRIGUEZ 2986 sw 14 st Miami Fl 33145.USA)
My two e mail Address:
[email protected]
[email protected]
0helpful
3answers

Have you got any payment from fixya?

Sorry, been busy of late and hadn't checked my email.

I was emailed a tax form, which I filled out and faxed back to a number they provided, and they just sent the money via paypal to my email address. It was actually very simple.

I received it in the first week of the third month I was there. So if I expect you'll receive yours some time in the first week of February. I'm not sure exactly how much work it is for them to calculate payments, but I don't think it's entirely automated, so it takes a few days.
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