Question about Dymo LabelWriter 400 Turbo Thermal Printer

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Dymo LabelWriter 400 Turbo won't installl

Goes thru most of the installation then comes up with the following error message:

The file 'C:\Documents and Settings\All Users\Documents\DYMO Labels\Clipart\Sign\Escal.BMP' could not be opened. Please check that your disk is not full and that you have access to the destination directory. The system cannot find the path specified.

My disk has plenty of free space....I AM logged in as Administrator....I checked and rechecked. Have installed it on my Mac laptop with no problem but am trying to install on Windows XP desktop. The Windows XP Professional Service Pak 2 desktop is where I am running into difficulty. Anyone have a solution....contacted DYMO and gave them the same info as above. They said I should login as Administrator....duh, I am. Am I missing something....Thanks for any help you can give. MDarden

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  • mdarden Sep 26, 2008

    Thanks for the advise. I had already downloaded version 7.8 but that didn't help either. I tried copying a .bmp file and renaming it...that didn't help...but maybe I did not do it correctly. If I go to the Program File in the C drive and dc on the DYMO .exe file....the app open but comes up with the error message..'The program requires a DYMO printer. Please reinstall your printer driver.' The app then shuts down. Sure glad I have my Mac laptop or I would have a real expensive paperweight. Would really like to get it working on the PC but may not. Thank you so much for your help. M

  • Anonymous Sep 28, 2008

    My Dymo Labelwriter Twin turbo was working fine on my toshiba Sat. X 205-S9349 ... Suddenly when I plug the turbo into the USB ports.. nothing.. nada... happens. I've downloaded the 7.8 update to no avail. The toshiba is using Vista. thanks JB

  • Anonymous Nov 26, 2008

    i have the same problem and version 7.8 still leads to the same error msg

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I had the exact same problem. I found that the "All Users/My Documents" folder did not have permissions set that would allow the user account I was logged in under to access the folder, even though I was an administrator account.

I set the permissions on the my documents folder to allow "everyone" to have full control, and then it all worked just fine.

Posted on Dec 08, 2008

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If you haven't already done so, you should download version 7.8 from the Dymo site. https://global.dymo.com/enUS/RNW/RNW.html?pg=std_adp.php&p_faqid=101

I hope this helps. If not, have you tried to copy one of the other clipart bitmaps and rename it as Escal.bmp? I believe it's just a clipart of an escalator.

Posted on Sep 26, 2008

1 Suggested Answer

SOURCE: Can not install DYMO LabelWriter Software

Sounds like vista to be honest. Either way i think you need to just give that special permissions to access folder. Try that and restart your computer.

Posted on Jul 10, 2009

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