Question about Kenmore 23822 Top Load Washer

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Brass cotter pins an plastic catch tubes???? Kenmore washer 110.92597210

In replacing the coupling motor I had a small plastic tube come loose from the underside of the base platform of my washing machine.
Inside the small tube was a cotter pin, roughly 2 inches long made of brass.
It is flat on one side to fit through a small hole in the underside of the base near the area where the motor, gear case etc attach.
When I line the holes up, the cotter pin will go upwards through the suspension plate and the next level and leave enough room for a cotter key or ring to secure the pin. It would appear to give stability to the tub while it spins. There are three such tubes and cotter pins but no sign of any sort of cotter key or ring that might have secured it. Also the diagram of the washing machine on-line and it the owners manuel do not show any type of pin or key. It must be there for a reason as the small plastic tubes are designed to catch the pin as it falls out.
First question - Should all three pins be attached as I have described or should they simply stay unconnected in any way but inside those tubes?
If they should be attached, how should they be secured -key or ring?
Part number?
How many 'layers' do I go through before securing the cotter key?
Sears phone and parts have not been able to help in any way.
thanks in advance!

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  • 2 more comments 
  • Anonymous Oct 12, 2008

    cotter pins fell off from the bottom of the washer and the washer wobbles all over the place when it spins - cannot use washer

  • grantrandall Dec 06, 2008

    I have the same problem. Is the solution offered the correct one?

  • Anonymous Feb 25, 2009

    This is the same problem i have washer is unusable....

  • Jeff Rockwell
    Jeff Rockwell May 11, 2010

    These may have been supports used for shipping. Can you please provide me with your COMPLETE model number so that I can confirm? If the washer has not exhibited any signs of unsual vibration while spinning, I wouldn't recommend reinstalling anything until we know for sure. Reconnecting mounting hardware (if this is the case) will cause some performance problems while spinning, and can damage the washer.


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  • 62 Answers

This is an easy one to solve. Those are moving pins , when in transport. When it is delivered, the delivery people simply just pull on some straps and the pins fall in the cup. You need to keep these when moving washer to put back in, so not to damage anything.

Posted on Oct 20, 2008

  • 1 more comment 
  • armchairq2k Aug 28, 2011

    Thanks, I wasted a bunch of time before I came across this. But I now feel better that I do not in fact have leftover parts from my repair!

  • DK Bolen
    DK Bolen Dec 10, 2013

    so this cotter pin isn't a part of the washing machine??? where did this pin fall out of? where did these pins fall out of ??? what cup???

  • DK Bolen
    DK Bolen Dec 10, 2013

    nevermind. i found this answer in one of their repair manuals. states: To prevent the two (2) shipping pins from falling to the floor, two (2) plastic holders are attached to the base. When the cotter pins are removed the shipping pins fall into these holders. These pins may be left in the holder cups. They will not interfere with the operations of the washter.


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