Question about HP Officejet 5610 All-In-One InkJet Printer

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HP 5610 scanner won't save image

My scanner scans, I hear it working and see the image on the screen. It lets me save the image, but when I go to view it, there is nothing to see but a line. I've tried saving it as a jpg, bmp and gif, but nothing changes. I've reset the printer, disconnected it from the computer, and still nothing.

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I just need to understand the exact issue. It sounds like you are able to successfully scan, see the preview of the scanned image, and you initially save it. Then, when you go to open the saved image, you don't see the image you scanned but rather a "line". You've saved the image in a number of different image formats, but there's no difference in the result. It saves the scanned image to the location you want to save it on your computer's hard drive (probably My Pictures if you're using a Windows operating system).

Not sure what you mean by a "line". Do you mean a vertical line, a horizontal line, a diagonal line or what? Also, is it just a solid black line on a white background? Is it the image you scanned compressed into a smaller vertical or horizontal space?

Have to tried scanning both text pages and graphic pages? There have been issues where a document with both text and pictures has been scanned but when the scanned image is viewed, only the text appears. The pictures don't make it. The description of this specific problem is at HP.com.

I take it you don't get any sort of error message associated with this problem. Unfortunately, I can't find your specific problem at HP.com beyond the link I posted in the above paragraph. If you can answer some of the questions I asked, it might help me provide a better solution.

Thanks.

Posted on Oct 02, 2008

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HOW TO USE THE SCANNER FEATURE ON THE HP PCS 950


You can start a scan from your computer or from your HP PSC. 1 Load your original.
2 Press Scanner, then press PC Save, if not already lit. This saves the scan to your computer.
3 Press Black or Color. For Windows, a scan of the original appears in the HP Image Viewer. For Macintosh, a scan of the original appears in the HP Workplace. In the HP Image Viewer, you can edit the scanned image. When you are done viewing the image, click Accept.
The HP PSC does a final scan of the original and sends the image to the HP Photo View Center in Windows. In the HP Photo View Center, you can:
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additional information can be found on this website:

http://www.retrevo.com/support/HP-950-Multifunction-Printers-manual/id/260dj582/t/2/

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HP Officejet 5610 All-In-One InkJet Printer has few common problems. Such as Driver CD lost, Scanner does not work, Connection problem etc. For find all these software solution just click here....
237c944.jpg

http://www.hp.com/printer/prob676ijt65/solution

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Here is the link given to the user manual. that contains the optimum solution to your problem and maximum guidance.


http://www.devicemanuals.com/guide/All-in-One%20Products/HP/HP-PSC-950-All-in-One-Owners-Manual-==TVRFME56VTI=.html

http://h20000.www2.hp.com/bizsupport/TechSupport/DocumentIndex.jsp?lang=en&cc=us&prodClassId=-1&contentType=SupportManual&prodTypeId=18972&prodSeriesId=34579

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HP C6280 won't let me scan to the computer. Only options are "Scan & Reprint" or "Scan to Memory Card". I just want to save image directly on my computer but it doesn't let me. I've uninstalled and...


ergo your problem!!
You must have scanning software installed on your PC in order for the 2 devices to communicate. It should have come bundled on the CD you got with the printer. I believe the HP software is called HPDirector.
Please find on your PC or install from your CD & that will enable you to scan to your PC.
It may already be installed. You will need to run the software to enable communications between the 2 devices.

Thanks for using FixYa - a FixYa rating is appreciated!!

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1 Answer

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3 Answers

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This is a known issue with HP printers. Do not worry, if you get this message that the scanning software could not be found the please go to the link
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Select the Operating System.
From the list select. ... HP Full Feature Software and Drivers

Then scroll down to the 3rd option......
Click on Download only >> Save the file to the desktop.
Start installation and make sure that the Printer is not connected using the USB cable to the computer.

While installing, you will get the option to connect the printer. Do not connect the printer.
Select the option "I will connect it later". Go next the installation will be complete.

After the installation is complete...leave the CD inside the computer.

Connect the computer and the printer.
It will show you the configuration window.
Wait until you see the "Start using the device" option.
Click on "Start using the device".
You should see the solution center window now.

If it is succesfull. Try scanning using the Solution center.
If it is succesfull, you can now scan using the printer as well.

Try it and let me know if it works and please let me know your issue in detail.

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1 Answer

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Hi this should be problem with Software u need to Install "HP Image Zone/Photo and Imaging Unexpected Internal Error and Communications Failure Patch" for Scan Quality
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if this information is useful for u please Rate me......



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