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Unplug the power cord and open the cover and remove toner and try to look I inside around the roller and try to manually roll the roller and if you can see the paper try to pull is slowly. Have a nice day and do not forget to rate please...!
I see this problem alot after a paper jam occurs and someone has pulled the stuck paper out. There is probably a piece of paper stuck in the printer somwhere. If you open the front toner door and take the cartridge out, you will see a roller at the bottom front. DON"T touch the roller but take it out. You may find the paper there!
You might try this before turning it over to the tender mercies of a tech:
Use a high-quality bond paper and remove any other sheets from the feed slot or tray; 'paint' a stripe of alcohol across the page; preferably pure, rubbing alcohol if you can't get other.
Let the machine start to pull the sheet through but hold it so it can only take an inch or so before stopping; hold and release several times and hope that one of the stops is between pinch rollers that will yield up its load of paper fibers.
This is NOT a 'sure-fire' method but can often cure the problem for a while before the rollers load up with paper fiber again.
BTW, 'bargain' paper can cause this to happen earlier than quality bond since it has more loose wood fiber that can depart from the sheet and build up on rollers.
Paper misfeeds and failure to pickup the paper are both common symptoms of a worn pickup roller. This roller is on the bottom of the printer as shown in the attached picture.
With use the rubber tire gets smooth and can't grip the paper enough to pick it up and push it into the printer. The roller kit is easy to install yourself and will get the printer back going as good as new. You can get the roller kit here:
It sounds like the paper is being pulled into the printer at a crooked angle.
Check that the guides in the paper supply tray are adjusted correctly to the paper width and are tight against the stack of paper.
Alternatively one of the rubber pinch rollers that pull the paper though is slipping or worn smooth.