Question about HTC Touch P3450 Smartphone

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Can't reply to txt messages it freezes

I have a HTC phone and when I get a txt message and go to reply it comes up with the reply page but is different to the normal reply page. You can't click on it to reply, you can't do anything. I have to turn phone of and restart. It has happened 3 or 4 times. Please help I don't want to sned my phone away as they take to long

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  • ashlin Sep 27, 2008

    Were or how can I get it reloaded or upgraded or can I do it myself online?

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The phone may require to have its operating system purged and then reloaded. There may be some corruption in the system. The only other fault that can normally cause this is an intermittent hardware failure. The only way to know for sure is to start by having the operating system and all the software re-loaded as like when the phone was new. Don't add back any other optional non original programs until you established that the phone is working properly.

A common cause of damage to the operating system, is when people load in various non approved programs and utilities. Some of these programs may have errors in their code, and thus cause fault conditions.

We use Blackberries in our facility. When the users start to load in various programs from all over we start to have some very interesting fault conditions. Purging and reloading the complete operating system is usually the fix unless there is a hardware failure.

Jerry G.


Posted on Sep 27, 2008

  • Jerry Greenberg
    Jerry Greenberg Sep 28, 2008

    For this I would call the manufacture tech support for the phone, or call the service provider that you are with.

    With many of the phones that are on the market, you will need to buy the interface cable that goes between the phone and the computer, and you will also need the necessary software and drivers.


    htc Support:

    http://www.htc.com/www/support.aspx



    I am very sure that the fault that you have is software related more so than hardware. The true answer will be when you re-install the operating system and the programs.



    Jerry G.



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any doubts reply me..
i am always here to assist you
thank you
bye....

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