I have used eBay sinced 2002 with 114 successfull excellent feedback transactions. On July 7, I had a message which said something like 'your account has been suspended as your bank has informed us of 'unauthorised Electronic Transfer from your account'. The only think I can think of reference ther above is that I changed to online banking with Yorkshire Bank around that time.
A note from eBay dated July 7, said that they had sent me a letter with a 6 digit code for me to enter to resolve that situation. Now,l almost 11 weeks later, I have not receive a letter. Then recently, another request arrived from eBay to ask for a copy of my bank statement to validate the account. Apart from the fact that I now bank online and do not get statements, I question whatn this has got to with eBay?
Finally, I have now received an email from PayPal saying that payment of just over £14 (for some recent sales transactions, which I seem to be able to do but I cannot buy anything, nor can I transfer money out) is overdue. The amount due is correct, but I have around £140 in my PayPal account and would have thought the paymeny was automatic?
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Re: I cannot use my eBay account
You've been hacked; I had someone hack my account a couple of years ago and list a piece of construction equipment for sale that didn't exist and my password had been changed.
If I hadn't caught it in time, and dealt real time messaging with eBay, I could have been charged with fraud.
Don't let this go and NEVER give any bank information in response to any email; no legitimate company EVER does that!
I check the eBay site for assistance via IM and take care of this NOW.
It took a couple of weeks but I finally got my perfect eBay rating and screen name back and now have a password that even the d*mned govemment can't hack.
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Without knowing what your Ebay ID is, we can't see exactly what your situation is. However, I suspect the 1000 is the total number of transactions you've had, and the 982 is your actual feedback score. Often people neglect to post feedback on all their transactions, leading to the different figures. In my own experience, people only leave feedback 70% of the time.
Here's the new eBay phone number: 866-540-3229 you can create your own pin by going to Personal information page and then click the create link on the right side of telephone pin.
If you can't create one, you can just press the pound sign # multiple times until you reach a phone agent then just ask to be transferred to the department you like to be connected.
DON'T BELIEVE THAT anything can be solved by the eBay CHAT since they will only refer you to web forms! Use the number above to get in touch with cases/issues such as
1. Appealing a case filed in the resolution center page - ask for ESCALATIONS 2. Account take over issues - ask for ACCOUNT SECURITY 3. SUSPENSIONS - ask for SAFE HARBOR 4. Feedback - ask for TRUST AND SAFETY 5. For seller fees - ask for BILLING 6. Account Verification - also ask for TRUST AND SAFETY - sending fax documents for issues with POI requests (proof of identity) 7. MOTORS/STORES - ask for GENERAL SUPPORT/MOTORS
DON'T USE THE CHAT IF YOUR CONCERNS ARE LISTED ABOVE since they will just direct you to webforms and you will just need to wait for 10 days for a response from their "SPECIALISTS" that will do nothing.
eBay and PayPal charge fees to sellers. eBay charges the seller fees, usually it's 9% of the final sale price plus shipping. But the seller can get the final value fee back if he/she will file the cancel transaction case. You will just need to agree to it once it's filed by the seller. With regard to PayPal, they charge 2.5% of the total receiving amount. But the seller can contact PayPal for credit once there is a reversal of payment, a refund.
Since it's not your fault, the seller do not need to charge you anything. If you will have problems with the seller, you can report the seller and can leave negative Feedback (within 60 days since the date of purchase)
Fixya is not eBay and I will help you on how you can contact eBay.
Please use the links below, it will redirect you to my tips and tricks on how to get eBay's phone number. The email address you have posted above is no longer available since eBay is now using a different web format.
Link 1 : eBay phone numberLink 2: how to get eBay's number
But if you already cancelled the order, you will need to contact the seller and ask the seller to file the cancel transaction case for you. Then you will just need to agree to it, once you agreed to the cancel transaction you can then just delete the item in your account.
All buy it now's, bids are binding and it depends on the seller on whether he/she will file the cancel transaction for you or else will file the unpaid item case.
Hope this helps!
By the way, the eBay rep will just tell you to contact the seller. That's for sure if you haven't received the cancel transaction case from the seller.
Have a good one mate! Please check my tips and tricks for more eBay-good-to-know things.
It seems that eBay is having a technical issue right now in sending emails but they also have a 5 email limit per day.
If you haven't seen the "you exceeded blah blah.." error message then it seems that your account is affected by the bug. Here's how you can contact another eBay member
1 log in to your account and then click the advanced search link locate on the upper most part of the ebay page next to the search button.
2. then click the link find a member under members on the left side
3. enter the user of the other member (not your user id) and then enter the verificaiton code and hit search.
4 you will then see exact results, click the number of feedback next to the user id in the exact match.
5.you will then see the feedback profile page of the member and then scroll to the right and then click contact member
6. on the next page, click the box for this is not for an item and click continue.
7. you will then see the contact box that you can use to contact the member.
If you're going to buy an item from Canada, first, the item must be listed in eBay to make the transaction legitimate. Only pay for the item using PayPal, Moneybookers, Propay, Paymate or credit card through the seller's marchant credit card account. If the seller is asking you to pay for it using wire transfer or money order, better cancel the transaction because it is a possible scam. If you pay using those 2 payment methods, you'll not be covered by eBay's Buyer Protection Program. I hope that this will help you with your transaction. Also, all legitimate emails from eBay should be received both in your My Messages and registered email address. If you don't have a copy of it in your My Messages, better forward it to email@example.com
you need to purchase the item on eBay using your eBay account. the item should register in your eBay account as a Won item. there should be an item number which is a 12 digit number. DO NOT purchase the item on craigslist or any other website. eBay do not have collection agents and do not have warehouses. if the seller will mention one, then it is a scam. the item/vehicle will only be covered by the VPP or vehicle protection program if the item was bought using your eBay account, eBay do not send invoices to buyers outside eBay messages, everything should be in the eBay inbox. if there is no item in your eBay account, please DO NOT pay the item. It is a scam.
It is eBAY policy not to allow sellers to leave negative feedback for buyers. However, a buyer CAN leave negative feedback for a seller. eBAY seems to favour the needs of buyers rather than sellers.
As a seller, I wold not leave any feedback until the buyer has left theirs. Then if they leave you negative feedback, you can always say something negative in your feedback to them. Even though the feedback cannot be flagged or marked as negative, other people can still read it.
Hi Michelle, The transaction was outside of Ebay so you will not be able to leave feedback for this seller. He/she will also be aware of this. But it does not stop you from communicating you satisfaction to the seller. If he wishes he can display your text on the site in his future descriptions of items as testimonies anyway.