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I cannot use my eBay account

I have used eBay sinced 2002 with 114 successfull excellent feedback transactions.
On July 7, I had a message which said something like 'your account has been suspended as your bank has informed us of 'unauthorised Electronic Transfer from your account'. The only think I can think of reference ther above is that I changed to online banking with Yorkshire Bank around that time.

A note from eBay dated July 7, said that they had sent me a letter with a 6 digit code for me to enter to resolve that situation. Now,l almost 11 weeks later, I have not receive a letter.
Then recently, another request arrived from eBay to ask for a copy of my bank statement to validate the account. Apart from the fact that I now bank online and do not get statements, I question whatn this has got to with eBay?

Finally, I have now received an email from PayPal saying that payment of just over £14 (for some recent sales transactions, which I seem to be able to do but I cannot buy anything, nor can I transfer money out) is overdue. The amount due is correct, but I have around £140 in my PayPal account and would have thought the paymeny was automatic?

Hope you can help,

Bathley (Stuart)

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  • rich medrano
    rich medrano May 11, 2010

    Stuart,

    I think the only way to resolve this is to straighten out with PayPal what is going on with your account. You may also want to be sure your bank account is secure. When that's straightened out get back with eBay.

    Good luck with this. I know it takes patience.

    Rich

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You've been hacked; I had someone hack my account a couple of years ago and list a piece of construction equipment for sale that didn't exist and my password had been changed.  If I hadn't caught it in time, and dealt real time messaging with eBay, I could have been charged with fraud. Don't let this go and NEVER give any bank information in response to any email; no legitimate company EVER does that!  I check the eBay site for assistance via IM and take care of this NOW.
It took a couple of weeks but I finally got my perfect eBay rating and screen name back and now have a password that even the d*mned govemment can't hack.

Posted on Sep 26, 2008

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Here's the new eBay phone number:
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