Question about Samsung SGH-G600 Cellular Phone

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Fault = Tracks Missing??? What does this mean?

Phone stopped working and was sent to Samsung. They sent it back saying "Tracks Missing" therefore not within warranty, therefore not repairable. They provided a phtot of the inside of the phone which makes no sense (as I cannot open the phone up). What does this mean and why is it considered the fault of the user?

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  • johncaddle Sep 25, 2008

    The picture that was provided with Samsungs "feedback" ringed an area that suggested an internal part was missing rather than a "tracking tape" that had been broken. Any other suggestion as to what "Tracks" means in this context would be appreciated.

  • johncaddle Sep 25, 2008

    Are there any internal parts that fall into the broad category of "Tracking" that could go missing without the Samsung mobile phone being opened? I am not convinced that it is a reference ID as it was returned by T-Mobile with all of the original box materials.

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  • Samsung Master
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Call the company / service center and ask what do they mean actually.

Thanks.
Ekse

Posted on Sep 25, 2008

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My shot (if this error shows up when you try to play music):

For electronic devices that can play audio and have the ability to create a play list - once the "track" (referring to the mp3) is deleted it'll display that type of error.

Posted on Sep 25, 2008

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Its the Phone RPL Or maybe The IMEI: International Mobile Equipment Identity

its the number that show the origine of ur mobile.

tell me what is ur problem exactly and i will help u but dont rate me now

Posted on Sep 25, 2008

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"Tracks Missing" maybe it means that your cellphone had been open even if under warranty,samsung tracks tracing is missing ,is like a seal.Then samsung will not accept to repair,maybe its like a broken warranty seal..

Hope it may helps you;

Regards,
VOTIT

Posted on Sep 25, 2008

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  • Master
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Did you enclose the bill of purchase when u sent the phone?? what is the phone upto now?

Posted on Sep 25, 2008

  • 1 more comment 
  • dewan nafees ahmed Sep 25, 2008

    but actually how old the phone is??

  • dewan nafees ahmed Sep 25, 2008

    while sending the phone did you make sure the phones purchase bill to identify the phone were included??

    have you removed the label having the phones bar code which is used to identify it?

    that code is the phone which is used to track the phone. that only can help them to check if the phone is under warranty or not.

    if your phone had a invalid serial code there may be no track for the phone and hence they concluded as tracks missing.

  • dewan nafees ahmed Sep 25, 2008

    i think this would mean that the phone is unable to be tracked about its origin. it means about its authenticity.

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