Hi Julie,
With the clear bin closed and placed on a stable surface, you should be able to lower the cyclone pack down into it until it locks into position with an audible 'click'.
If you're unable to do this, or would like someone to talk you through it, please give our Helpline a call free on 1866MYDYSON, or email [email protected].
Kind regards,
Jack
Dyson Online Customer Support
202 views
Usually answered in minutes!
×